Senior Customer Success Manager

As a Senior Customer Success Manager at SearchUnify, you will play a crucial role in leading customer engagement, retention, and growth for our AI-powered enterprise search platform. Your primary focus will be on ensuring that our customers achieve long-term value, maximize product adoption, and grow alongside us. If you have a passion for building strong customer relationships, a background in SaaS or technical client-facing roles, and excel in fast-paced environments, this opportunity is tailor-made for you. Key Responsibilities: - Act as the primary advocate for assigned accounts, ensuring a consistent, value-driven experience. - Own and manage account renewals, upselling, and reporting metrics. - Collaborate with delivery teams to ensure timely, high-quality implementations. - Maintain strong customer relationships, driving satisfaction and loyalty. - Understand client goals, align platform capabilities, and ensure value realization. - Coordinate with internal stakeholders including product, engineering, and support. - Track account health, proactively address risks, and identify growth opportunities. - Drive customer transformation and engagement through strategic touchpoints. Qualifications Required: - 7 years of experience in Customer Success, Sales, or Account Management. - Strong understanding of B2B SaaS and enterprise support platforms. - Excellent communication and relationship-building skills. - Ability to manage renewals, upsell opportunities, and cross-functional coordination. - Strong problem-solving mindset with experience handling escalations. - Detail-oriented and results-driven, with a customer-first approach. - Technical background or familiarity with enterprise software preferred. If you feel you meet the above requirements and are excited about the prospect of contributing to SearchUnify's success, we encourage you to apply for the position of Senior Customer Success Manager. Thank you for your interest in advancing your career with us. As a Senior Customer Success Manager at SearchUnify, you will play a crucial role in leading customer engagement, retention, and growth for our AI-powered enterprise search platform. Your primary focus will be on ensuring that our customers achieve long-term value, maximize product adoption, and grow alongside us. If you have a passion for building strong customer relationships, a background in SaaS or technical client-facing roles, and excel in fast-paced environments, this opportunity is tailor-made for you. Key Responsibilities: - Act as the primary advocate for assigned accounts, ensuring a consistent, value-driven experience. - Own and manage account renewals, upselling, and reporting metrics. - Collaborate with delivery teams to ensure timely, high-quality implementations. - Maintain strong customer relationships, driving satisfaction and loyalty. - Understand client goals, align platform capabilities, and ensure value realization. - Coordinate with internal stakeholders including product, engineering, and support. - Track account health, proactively address risks, and identify growth opportunities. - Drive customer transformation and engagement through strategic touchpoints. Qualifications Required: - 7 years of experience in Customer Success, Sales, or Account Management. - Strong understanding of B2B SaaS and enterprise support platforms. - Excellent communication and relationship-building skills. - Ability to manage renewals, upsell opportunities, and cross-functional coordination. - Strong problem-solving mindset with experience handling escalations. - Detail-oriented and results-driven, with a customer-first approach. - Technical background or familiarity with enterprise software preferred. If you feel you meet the above requirements and are excited about the prospect of contributing to SearchUnify's success, we encourage you to apply for the position of Senior Customer Success Manager. Thank you for your interest in advancing your career with us.