Senior Customer Services Executive

Job Description

Responsibilities: Customer Excellence: Provide exceptional service to VIP customers via various channels like chats, emails, and phone. Promptly address inquiries, resolve issues, and offer guidance. Personalization: Understand individual VIP customer needs and preferences. Monitor activity, preferences, and bet history to deliver personalized service. Conflict Resolution: Handle conflicts such as service complaints or payment issues with finesse, ensuring customer satisfaction and trust rebuilding. Promotions: Inform VIP customers about special offers, bonuses, and promotions. Tailor individual offers for top customers. Feedback Collection: Gather feedback and suggestions from VIPs on service quality, site functions, , etc. Relay feedback to relevant departments for action. Cross-Department Collaboration: Coordinate with marketing, finance, and tech support teams for seamless VIP service delivery. What We Offer: Ongoing support and guidance throughout your work. Training and development opportunities. Potential for career growth and professional advancement. Paid annual leave, sick leave, and national holidays as per the India calendar. 5-day workweek with 2 days off; rotational shift s of 9 hours including a lunch break. Office based work format in comfortable office in Jaipur, Rajasthan. Requirements: Proven executive experience in chat Sales and Support, preferably in Call center or BPO, having experience in Gaming industry is a plus. Minimum of 2 years in customer service roles. Strong skills in stress management and conflict resolution. Proficiency in CRM platforms (desirable). Eagerness for continuous self-development and skill improvement. Communicates fluently in Hindi and English language. Ability to handle unique and non-standard situations. High level of responsibility and decision-making skills. Excellent communication abilities. Ability to work 24/7 on flexible schedule. Strong attention to detail. Highly manageable and organized. Interest in long-term employment.