Senior Customer Service Manager/10.5LPA/Day Shift/WFO/Navi Mumbai

Job Description

🔹 We’re Hiring: Sr. Manager – BPO Operations 🔹 📍 Location : Navi Mumbai 🕘 Interview Mode : Face-to-Face 🗓️ Interviews Start : Monday onwards 💰 CTC : Up to ₹10.5 LPA 🗣️ Fluent English communication is a must Are you a people leader with solid BPO experience? We're looking for seasoned professionals to take on a Sr. Manager role in operations management within a dynamic customer service environment. 🔧 Role & Responsibilities: Lead and manage a team of up to 30 members Drive KPIs through team motivation, coaching & performance reviews Handle escalations, client communication, and conflict resolution Draft and manage business requirement documents (BRD/FRD/MDD) Collaborate with tech & operations teams for UAT, delivery, and continuous improvement Ensure adherence to service & productivity standards Strong hands-on experience with MS Office (especially Excel + macros) ✅ Who You Are: Minimum 8 years of total experience, with 3–5 years as a BPO Team Leader Graduation (Full-Time) is mandatory Age: Up to 35 years Excellent communication, analytical thinking, and leadership skills Prior experience in the insurance domain is a strong advantage Tech-savvy with business documentation experience 📩 Ready to take the next step in your leadership journey? Apply now or DM me for more details. Let's connect! wa.me/+917208029100 wa.me/+918097942900 jyoti@shunyatattva.co.in / 42900@shunyatattva.co.in Shunyatattva Management Consultants #BPOJobs #OperationsManager #HiringNow #TeamLeader #JobOpening #MumbaiJobs #CustomerSupport #LeadershipOpportunity #BPOCareers #InsuranceJobs #NowHiring Show more Show less