Senior Customer Engineer

8 - 10 years

6.0 - 10.0 Lacs P.A.

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

Posted:3 months ago| Platform: Naukri logo

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Skills Required

tcpproject managementpreventive maintenancenetworkingnew product developmentbreakdown maintenancesystem administrationtechnical supportservice engineeringembedded systemslinuxcustomer engineeringtroubleshootingelectrical machines

Work Mode

Work from Office

Job Type

Full Time

Job Description

Answer customers queries interacting manly through web-cases Work with customers to establish the root cause of problems and provide end-to-end service support, retaining end to end ownership of your cases Resolve and report on problems, troubleshoot and quickly diagnose complex problems in accordance with SLA Monitor the quality of the troubleshooting and diagnosis before escalation to the relevant teams

Information Technology and Services
New Delhi

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