Senior CSA Chat Process - International Banking

1 - 2 years

1 - 3 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Job Title:

Job Location :

Role Description:

Roles & Responsibilities

  • Handle customer inquiries and issues regarding

    bereavement account

    through both chat and voice channels.
  • Analyze transactions and customer accounts to identify potential fraudulent activities.
  • Investigate suspicious transactions and escalate issues to the appropriate departments.
  • Communicate with customers to verify transactions and resolve fraud-related issues.
  • Document all interactions and transactions accurately and timely.
  • Provide recommendations for process improvements to minimize fraud risks.
  • Maintain confidentiality of customer information and adhere to data protection regulations.
  • Skills: Excellent communication + Strong written skills

8637451071/deepalakshmi.rrr@firstsource.com

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Firstsource

Business Process Outsourcing (BPO)

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