Senior Consultant

Virtusa

6 - 8 years

8 - 12 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

debugging java team leadership web technologies leadership sla troubleshooting html advertising analytical skills digital advertising communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Product Support Team Lead is responsible for ensuring that solutions and services are delivered to customers and stakeholders on time and in line with the SLA company policies and controls Provide direction instructions and guidance to the team for achieving the set goal
Minimum Qualification 6-8 years Hands on Production support experience Primarily via Email & Chat demonstrating excellent Trouble shooting analytical and problem solving skills backed by superior written communication skills
Key Skills Team Leadership & Collaboration Function as the first level of escalation for teamrelated issues Demonstrate subject matter expertise to guide the team on customer concerns Review team responses and provide constructive feedback Monitor and manage team productivity
Product Application Demonstrate ability to quickly learn and understand intricate Ad Applications Including ad serving and configuration models and apply that knowledge to efficiently troubleshoot and solve customer problemsTechnical Proficiency Strong grasp of web technologies HTML Java Script & browser debuggingAnalytical Skills Ability to work with large data sets generate and analyse reports & draw actionable conclusions Communication
Exceptional written and articulation skills to manage demanding highvalue enterprise clientPreferred SkillsDigital ad ecosystem
Thorough understanding of the digital advertising ecosystem including ad serving programmatic concepts and ad formats is an added advantage
Key Responsibilities Diagnose complex ad delivery issues investigate and resolve highly technical issues related to ad serving targeting failures ad rendering and discrepancies Tool Utilization Utilize a suite of troubleshooting tools to pinpoint root causes of ad delivery and ad performance

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