Senior Consultant Specialist

Job Description

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: Experience managing BAU change across multiple assets and infrastructure The ability to create new processes and have them adopted and embedded within the business, with clear evidence to support this Experience in managing multiple tasks ITILv3 Service Management Foundation certification (or equivalent) with a detailed knowledge of all ITIL and ITIL related processes (ITSM) Experience of managing the delivery in a matrix organisation structure Preferably experience in a DevOps/Agile organisation Highly motivated, outcome driven, and results oriented with the ability to prioritize and drive measurable value. Fluent in English, good communication and writing skills for direct interaction with globally spread businesses and IT stakeholder Applicants will be a technical specialist with expertise in one or more technical domains. Strong knowledge of Oracle, MS-SQL and Sybase databases, including working experience of writing scripts and queries Working experience on UNIX/Linux, Java J2EE, WebSphere, WebLogic, shell scripts, secure connectivity and protocols, Scheduling Tools (ControlM/AutoSys). Monitoring Tools (AppDynamics, Splunk, Grafana) Knowledge of cloud platform, e. g GCP, AWS, Azure is a plus Solid experience on Incident/Change/Problem management. ITIL certification is a plus Requirements To be successful in this role, you must meet the following requirements: Overall IT experience of 10 years 5+ years of Change Management experience within a global operations / IT context 5+ years experience in IT in large corporate environments, specifically around controlled production environments or in Financial Services Technology in a client-facing function Payments / Global Transaction Banking / Corporate experience is a plus Experience of end-to-end Level 2 management and good overview of Production/Operations Management overall Experience of supporting high availability, complex application, and infrastructure domains ITIL / best practice service context Good analytical and problem-solving skills Ability to work in virtual teams and matrix structures Working knowledge of change management, problem, and incident track tools (i. e. , GSD, ServiceNow etc. )