Job Description

Senior Collector- O2C (US Shift) Collection and management of a diverse account receivables portfolio via telephone, email, etc. Handling day-to-day courtesy calls, follow-ups, notation and query management Investigate and resolve delinquent client accounts Audit delinquent, uncollectible accounts to ensure maximum efforts have been taken to collect funds Critically review and make recommendations to Team Lead of corrective actions based on client circumstances Work with outside, third party collection agencies when conditions warranty escalation to next stage of delinquency Review and analyze collection reports, organize and perform collection calls Preparation of monthly and ad hoc reports as requested or required Maintenance of customer files Collection Teams service levels Coordinate and collaborate with Front and Middle Office to research and resolve client billings issues Collaborates with Cash App and AR Mgmt, Teams to ensure account reconciliation issues are resolved timely Fulfil a coordinating role by guiding and supervising junior collector