Senior Collections Analyst

Job Description

Collaborate closely with Finance, Sales, and our customers to ensure payment collection is processed timely Manage incoming billing inquiries and collectability concerns - triage accordingly to Finance and Sales teams Help customers understand their bills, which vary with usage and plan type Help with forecasting accurate collection estimates for the month or quarter to the Finance team for use in company forecasts. Help with reviewing and analyzing monthly collection trends to optimize operations and implement new strategies to increase daily process efficiency Communicate with customers via phone or email regarding billing questions and outstanding invoices Collaborate with Sales and other departments to resolve billing issues Review weekly aging reports and collect customer payments by payment due dates Assist with financial audits and other ad-hoc accounting projects as needed Assist with month-end, quarter-end, and year-end closing duties This role requires 5+ years experience with Collections Knowledge of generally accepted accounting principles Detail-oriented, with strong financial knowledge Excellent written and verbal skills Able to multi-task and prioritize multiple projects Ability to balance multiple projects and meet deadlines Strong oral and written communication skills Experience with consumption/usage-based billing a plus Experience with Salesforce, Zuora, and NetSuite a plus