Senior Cloud Support Analyst, Fintech

Job Description

Work on and resolve client issues related to Calypso architecture, operating system, network, JVM and other Calypso infrastructure components within the Nasdaq Cloud Platform and environment. Replicate issues, detail them, provide configuration suggestions to Customers, provide Engineering teams comprehensive information in form of test cases to facilitate permanent solutions. Analyze application logs and suggest solutions for performance related problems to the Nasdaq Calypso platform. Resolution of Incidents and Service Requests following SLAs and ITIL Incident Management Processes Take full ownership of customer incidents and problems through to full resolution and closure. Work closely with our Product team, Operational team, and DevOps team in following up on issues and their resolution. Chip in to our Knowledge Database with articles documenting issues, workaround, standard processes and how-to. Tackle Infrastructure and automation related issues (Kubernetes deployment) Participate in Change request activities, such as configuration changes, new version deployment, maintenance activities and environment validation. Flexibility to work across all shift schedules (morning, mid, and night) and to work on some PH holidays based on business needs. As a Senior Customer Support/Operations Analyst (Technical Support Analyst), your focus will be developing and implementing software solutions. Besides working closely with your colleagues in Mumbai you will also work closely with Nasdaq teams in other countries. We expect you to have: Bachelor s degree in computer science, or other related discipline. At least 2 years in application and production support with a background in Java language. Experience in Linux/Unix server application-based troubleshooting. Exposure and understanding of cloud technologies/concepts (OCI and AWS) Knowledge of relational databases and SQL (Oracle and PostgreSQL) Good knowledge in some of the following technologies: TCP/IP, firewalls, VLAN, VPN, HTTP(S), SSH, JMS (IBM MQ), Kubernetes (containers), Terraform. Good oral and written communication skills are essential. Experience working in distributed teams across multiple time zones. Excellent analytical and problem-solving skills, attention to detail, adherence to internal defined process and best practices Must be a fast learner, self-motivated, team player, and collaborator. Proficient in English. It would be great if you have - Experience with FinTech products, especially Nasdaq Calypso Platform. Good knowledge of ITIL or similar frameworks. Any relevant cloud or support certifications.