Senior Centre Manager

Job Description

Job Role : The incumbent will be responsible for driving the overall success and excellent operations of a Center. This senior role requires a strategic and results-oriented individual with extensive experience in managing complex operations of a large site, from hospitality, coworking or similar industry . To lead the operations team of a large centre, ensuring exceptional customer service and a seamless member experience across all touchpoints. Able to cultivate a dynamic environment at centre with the team for knowledge-sharing and is able to develop training programs for high-performing staff and empower them to deliver exceptional service. Oversee all aspects of the centre's operations, including, excellent manpower management, budgeting, expenses monitoring, consumables forecast and ordering and vendor management. Oversee the adherence and improvement of company SOPs in collaboration with Cluster manager, centre Manager and team. Lead the development and implementation of a comprehensive facilities management plan to ensure the centre operates efficiently and provides a comfortable, professional work environment for a high volume of members. Oversee a team responsible for maintaining the centre's infrastructure, including common areas, team rooms, meeting rooms, and amenities. Maintain strict Health, Safety, Security, Cleanliness, Hygiene protocols with 0% deviations. Manage maintenance requests, repairs, and space renovations to optimise space utilisation and functionality. Ensuring member complaints/feedback are responded within defined TAT by team by providing exceptional customer service. Undertaking other administrative tasks. Deliver exceptional customer satisfaction, encourage feedback, suggest solutions and execute improvements. Prerequisites : Bachelor's degree in hospitality or similar. Excellent written and verbal communication skills in english. A minimum 10 years of experience in Front Office / Property Operations or similar. Good understanding of procedures and practices in the hospitality industry. Strong organisational and time management skills The ability to provide exceptional customer service. Administer smooth office operations and administration. Shall be able to understand and resolve client queries within TAT. Basic excel knowledge and an aptitude to be trained and be able to use any other software. Shall have strong interpersonal skills. The Incumbent must be organised and detail oriented as a person. One shall have an outstanding ability to stay calm under pressure. Person should be highly presentable with good grooming and clothing standards. Budget: 7-11LPA