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Zendesk
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Senior Business Systems Analyst - Atlassian

Senior Business Systems Analyst - Atlassian

Zendesk

6 - 11 years

8 - 13 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

SAN Change management Content management Automation Customer experience Customer service Continuous improvement Customer engagement Analytics Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who we re looking for

Zendesk s Employee Experience Applications team shapes how 6,000+ colleagues connect, build, and ship great products. We need an outgoing, innovative business systems analyst who can turn Atlassian products into a seamless workplace platform owning strategy, integrations, and adoption while delighting users every step of the way.

What you ll be doing

Own the Atlassian product roadmap, maintaining product backlog, and prioritize work to deliver value to Zendesk employees
Partner with stakeholders to uncover pain points, map processes, and translate them into innovative solutions
Lead discovery workshops, rapid prototypes, and proof of concepts that unlock new ways of working
Integrate Jira and Confluence with Slack, GitHub, and other SaaS tools, using APIs, marketplace apps and automations to automate end to end flows
Curate and govern plug ins, ensuring performance, security, and measurable ROI
Design dashboards and OKRs that surface insights, track adoption, and tell clear stories with data
Champion change management craft communication plans, deliver live training, and publish self service content that drives enthusiastic uptake
Define and audit permission models balancing collaboration, privacy, and compliance requirements
Upskill the Global Service Desk team to scale end user support
Optimize performance by removing unused objects in Jira (Workflows, custom fields, etc)
Support content management best practices in Confluence audit spaces, coach owners, and archive stale content
Build business cases for new technology that will scale how Zendesk delivers to customers

What you bring to the role

6+ years administering Jira and Confluence and AI driven automation features, with at least 3 years in a business systems or product ownership capacity for an organization of 5,000+ users
Proven record leading cross functional projects from discovery through rollout, using Agile, Prosci/ADKAR, or similar frameworks
Strong integration skills with REST APIs, webhooks, and scripting (e.g., Python, Node.js)
Fluency with analytics and reporting tools such as eazyBI, Tableau, or BigQuery
Polished communication and facilitation skills comfortable presenting to executives, guiding power users, and supporting frontline teams
Passion for experimentation, continuous improvement, and simplifying complex processes
Commitment to inclusive, accessible solutions and respectful collaboration across diverse teams

About Us

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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Senior Business Systems Analyst - Atlassian