Senior Business Systems Analyst

Job Description

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Functional Description: The Global Services (GS) organization delivers extraordinary customer care to Cardmember, Merchants, & Commercial clients around the world while providing best-in-class Credit, Collections, & Fraud services. The GS Late-Stage MIS & Analytics team is responsible for developing/prototyping new MIS as well as analyzing data & generating deep insights into cardmember payment behavior. In addition, the team also tracks agency performance what forms the backbone of operational decisions. How will you make an impact in this role? Provide comprehensive MI & Analytical support to Executive Leadership on key operations metrics across Servicing Functions within GS. Ensure that the existing MIS continues to function smoothly, identify data deficiencies in a timely manner, raise pertinent issues, and work with relevant partners to get them remediated Understand the analytical & reporting needs coming from leadership and translate these into effective and easy to understand solutions Stay updated with the latest industry trends and advancements in analytics methodologies and technologies Minimum Qualifications Proficiency on Hive/SQL/Big Query/Python/Statistical packages is essential with good understanding of Big Data ecosystems Exposure to data visualization tools especially Tableau & Power BI Strong communication and relationship management skills Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities Conceptual and creative thinker with extensive background and interest in quantitative business analytics Project management skills and ability to identify and translate business information needs into insights We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: