Senior Business System Analyst (Coupa)

Job Description

About You - experience, education, skills, and accomplishments Minimum 5 years of Coupa and/or relevant ERP experience like Oracle EBS or NetSuite Experience with procure-to-pay or source-to-pay lifecycle requirements and functions Education: Bachelor s degree in Business Administration, Information Systems, Computer Science, Finance, or related field Skills and Proficiencies: Strong expertise in Coupa modules (Procure-to-Pay, Supplier Management, etc.) Experience with Oracle EBS (especially in procurement and financial modules) Ability to analyze business processes and recommend system improvements Experience with Coupa Analytics, Oracle BI, SQL, or other reporting tools It Would Be Great If You Also Had System integration experience: Middleware solutions like Boomi, or Coupa API integrations Experience leading system refreshes, upgrades, and/or implementations Previous exposure to change management and user adoption strategies Proficiency in SQL, reporting tools, and data analytics Coupa Certified Professional or Oracle EBS Certification What You Will Be Doing in This Role Configure, customize, and maintain Coupa and Oracle EBS modules, workflows, roles, dashboards, and reports based on business needs Manage user roles, permissions, and security settings to ensure proper access controls Analyze, troubleshoot, and resolve technical issues related to Coupa system performance, integrations, and data processing Work closely with Coupa Support and internal teams to resolve escalated tickets Monitor and participate in system upgrades, patches and releases, assessing potential impacts and implementing necessary adjustments Provide technical documentation and knowledge sharing for troubleshooting recurring issues Understand functional business process flows within the systems Work across platforms to understand the capabilities and boundaries of the systems to deliver business requirements Gather business requirements with clear documentation and translate to development requirements to be completed by our development team. Develop competency in navigating and understanding various online platform help documentation to solve business requirements leveraging delivered functionality instead of customization Perform data validation and verification to support our QA team Conduct user training and create documentation to support adoption of system features and best practices Develop reports and dashboards in Coupa to provide actionable insights on spend, supplier performance, and financial reconciliation Hours of Work This is a full-time permanent position with flexibility to accommodate meetings with other time zones/regions. Team works 11:00 AM- 8:00 PM shift while working from home and general shift 09:00 AM-6:00 PM from office. To support global operations and overlap with the US team Office Locations: We have offices in Bangalore, Hyderabad, Noida At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.