Job Description

LAW HANDS CONSULTANCY is looking for Senior Branch Relationship Manager to join our dynamic team and embark on a rewarding career journey. you will play a pivotal role in managing the branch team, driving business growth, and ensuring excellent customer service. Your leadership skills, financial acumen, and ability to foster strong customer relationships will contribute to the success of our branch. Responsibilities : Branch Operations Management : Oversee the day-to-day operations of the branch, ensuring smooth functioning and adherence to operational procedures. Manage cash handling, transaction processing, and other operational activities. Team Leadership : Lead and motivate the branch team, providing guidance, coaching, and performance feedback. Foster a positive and collaborative team environment. Business Development : Develop and execute strategies to achieve branch business targets, including deposit growth, loan origination, and revenue generation. Identify opportunities for cross-selling and upselling financial products and services. Customer Relationship Management : Build and maintain strong customer relationships by providing personalized financial solutions and exceptional customer service. Address customer inquiries, concerns, and requests promptly and effectively. Risk Management and Compliance : Ensure compliance with regulatory guidelines, internal policies, and industry standards. Implement risk management practices and protocols to safeguard the branch's interests. Financial Analysis : Analyze branch performance metrics, financial reports, and key performance indicators (KPIs). Develop action plans to address performance gaps and optimize branch profitability. Marketing and Promotion : Collaborate with marketing teams to promote branch products and services through various channels. Participate in community outreach and networking events to enhance the branch's visibility. Reporting and Documentation : Prepare regular reports on branch operations, financial performance, and customer interactions. Maintain accurate records of transactions, customer interactions, and business activities. Qualifications : Bachelor's degree in Business Administration, Finance, Economics, or a related field. Proven experience (X+ years) in branch operations, customer relationship management, and team leadership. Strong understanding of banking products, financial services, and industry regulations. Exceptional communication and interpersonal skills for effective customer interactions and team collaboration. Leadership skills with the ability to motivate and guide a diverse team. Analytical and strategic thinking abilities for business planning and decision-making. Proficiency in financial analysis, reporting, and use of banking software. Ethical conduct, attention to detail, and a commitment to delivering excellent customer experiences.