Senior Branch Manager

Job Description

Job Title: Senior Branch Manager Department: Branch Operations / Sales & Service Location: Mavelikara Position Summary: The Senior Branch Manager is responsible for leading and managing the overall operations, profitability, customer experience, and team development of a high-performing branch. The role involves ensuring compliance, driving business growth, achieving sales targets, and maintaining strong customer relationships while upholding the company's values and standards. Key Responsibilities: 1. Branch Operations & Compliance Oversee day-to-day branch operations ensuring efficiency, accuracy, and adherence to standard operating procedures. Ensure full compliance with internal policies, regulatory requirements, and audit guidelines. Mitigate operational risks by implementing proper controls and continuous process improvements. 2. Sales & Business Development Drive branch sales across products and services including loans, deposits, wealth management, and third-party products. Identify and develop new business opportunities and local market penetration strategies. Meet or exceed monthly/quarterly/yearly revenue and profitability targets. 3. Customer Relationship Management Maintain and improve high levels of customer satisfaction and service quality. Resolve escalated customer queries or complaints promptly and professionally. Foster a customer-centric culture among team members. 4. Team Leadership & Development Lead, mentor, and motivate branch staff to achieve individual and branch-level goals. Conduct regular performance reviews, training sessions, and team-building initiatives. Ensure appropriate staffing, coaching, and succession planning. 5. Reporting & Strategic Input Prepare and present branch performance reports to senior management. Provide input on market trends, competitor analysis, and customer needs. Contribute to regional strategy and cross-functional projects as required. Qualifications & Requirements: Bachelor’s degree in Business Administration, Finance, or related field (MBA preferred). Minimum of 8–12 years of progressive experience in banking/financial services/retail, with at least 3–5 years in a branch management role. Proven track record in sales, operations management, and team leadership. In-depth knowledge of banking products, financial regulations, and customer service best practices. Strong leadership, communication, and analytical skills. Proficiency in CRM software and core banking systems. Key Competencies: Strategic Thinking & Execution Sales Acumen Decision-Making & Problem Solving Customer Orientation Team Leadership Risk & Compliance Awareness Relationship Building Employment Type: Full-Time Salary: [Competitive | Based on experience and company norms] Show more Show less