Senior Branch Manager

Job Description: As a Sales and Service Manager at Standard Chartered in Chennai, IN, you will play a crucial role in maximizing sales performance to achieve revenue targets. Your responsibilities will include: - Maximizing sales performance through liability products like Current, Savings, and Term deposits, wealth management products, and asset-related products - Ensuring effective Relationship Management by monitoring top customers, implementing customer acquisition and retention programs, and improving product per customer holding - Developing strategies to counter competition, maximize market share, and promote below the line activities - Providing support for new product launches and leading new sales initiatives - Collaborating with Segment to facilitate up-streaming of customers - Ensuring employees are trained on all products, processes, and services to minimize rejections and customer complaints - Monitoring customer satisfaction survey ratings and ensuring continuous improvement in service quality - Tracking transaction volumes and ensuring effective migration to alternate banking channels - Leading revenue generation, focusing on improved deposit mix, waiver tracking, and non-funds based income - Managing costs within budgets - Implementing change initiatives in branch space rationalization, transaction migration, systems implementation, process re-engineering, and premises reconfiguration - Driving a strong performance culture, talent development, and employee engagement - Implementing segment/product initiatives in the catchment area - Ensuring compliance with policies related to ORMA, Group Code of Conduct, KYC/CDD/EDD, and Money laundering prevention - Managing branch premises in areas of merchandising, housekeeping, and store management - Promoting health and safety guidelines in the workplace Your skills and experience should include leadership, strong communication, relationship building, competitive awareness, and team management. You should be a Graduate/Post Graduate with at least 7-8 years of overall banking experience. About Standard Chartered: Standard Chartered is an international bank dedicated to making a positive impact for clients, communities, and employees. With a focus on driving commerce and prosperity through diversity, the bank values inclusion, integrity, innovation, and continuous improvement. What We Offer: Standard Chartered offers core bank funding for retirement savings, medical and life insurance, along with flexible working options, proactive wellbeing support, continuous learning opportunities, and an inclusive and values-driven work culture. If you are seeking a purpose-driven career in banking and want to contribute to a bank that makes a difference, Standard Chartered welcomes your unique talents and values your growth potential. Visit www.sc.com/careers to explore opportunities with us.,