Mumbai - Senior Associate (Jr BISO)

Job Description

Business compliance Managers Business compliance managersare responsible for ensuring that acompany adheres to relevant laws,regulations, and industry standardsto operate ethically and within legalboundaries. Their role is crucial inpreventing legal issues, regulatoryviolations, and reputationaldamage. Developing and Implementing Compliance Programs: Design and implement comprehensive complianceprograms tailored to the companys industry and regulatoryenvironment and clientrequirements. Establish policies, procedures, and guidelines to ensureadherence to relevant laws, regulations, and industrystandards.Monitoring and Assessing Compliance: Regularly monitor business activities, transactions, andpractices to identify potential compliance issues. Conduct internal audits and assessments to evaluate theeffectiveness of the compliance program. Identify gaps and areas of improvement in existingcompliance measures. Provide training to call center staff on compliance issues. Investigate and resolve compliance-related incidents orviolations. Collaborate with other departments to ensure consistentadherence to compliance requirements.Regulatory Research and Interpretation: Stay up-to-date with relevant laws, regulations, and industrytrends that could impact the companys operations. Interpret complex regulatory requirements and communicatetheir implications to various departments within theorganization. Training and Education: Develop and deliver training programs to educateemployees about compliance policies, regulations, andethical standards. Raise awareness about compliance issues and foster aculture of compliance throughout the organization.Reporting and Documentation: Maintain accurate records of compliance activities,assessments, and audit findings. Prepare reports for management and regulatory agencies,detailing the companys compliance status and anycorrective actions taken. Generate reports and presentations on call centercompliance performance for senior management andregulatory authorities. Highlight areas of concern andrecommend solutions.Risk Assessment and Management: Identify potential compliance risks and assess their impacton the companys operations. Develop strategies to mitigate risks and implement controlsto prevent violations.Collaboration and Communication: Collaborate with legal teams, regulatory agencies, and otherstakeholders to address compliance concerns. Communicate compliance requirements to relevantdepartments and ensure they understand and implementnecessary measures. Incident Response and Resolution: Investigate reported compliance violations, unethicalbehavior, or breaches of policies. Develop and execute corrective action plans to addressidentified issues and prevent recurrence.Ethics and Integrity Promotion: Promote a culture of ethics and integrity within theorganization by setting an example and encouraging ethicalbehavior at all levels.Advisory Role: Provide guidance and advice to management andemployees on compliance matters and ethical dilemmas.Continuous Improvement: Continuously assess and update the compliance program toalign with changing regulations and industry best practices.Third-Party Relationships: Evaluate compliance of third-party vendors, contractors, andpartners to ensure their operations align with the companysstandards. Assess and monitor third-party vendors thatprovide services to the call center, ensuring their practicesalign with compliance requirements and ethical standards. Call Monitoring: Implement systems and processes to monitor calls forcompliance with regulations, quality standards, andcustomer experience guidelines. Provide feedback andcoaching to call center staff to maintain compliance andservice excellence.Data Protection: Ensure that call center operations involving customer datacollection, storage, and processing adhere to data privacyregulations. Collaborate with data protection teams toimplement necessary measures Requirements Educations and Skills: A bachelors degree in arelevant field such asBusiness Administration,Law, Finance,Accounting, or a relateddiscipline is oftenrequired. A few years of relevantprofessional experiencein compliance, riskmanagement, legal,auditing, or a related fieldis typically required. Theexact number of yearscan vary based on thecompanys needs. Previous experience in acompliance role or arelated areademonstrates a strongunderstanding ofcompliance principlesand practices. Strong analytical skills toassess complexregulations, interpretlegal documents, andidentify potentialcompliance risks. Excellent communicationskills to conveycompliancerequirements, policies,and procedures tovarious levels of theorganization. Strong understanding ofcall center operationsand relevant regulations.