Senior Associate - Document Verification

Great Learning

1 - 6 years

4 - 6 Lacs

gurugram bengaluru

Posted:1 day ago| Platform:

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Skills Required

excel document verification documentation kyc document review background verification

Work Mode

Hybrid

Job Type

Full Time

Job Description

Objectives of the role

Managing work flow between sales and operations
Learner engagement from time to time for updates and document collection
Increase the efficiency of existing processes and enhance the process flow
Conversion of lead to application with document submission
Learner Rapport on call and other channels
Marking Document Verification basis UGC guidelines and university criteria
Semester fee collection
Referral lead generation

Responsibilities:

Collaborate with operations to maintain a healthy delivery pipeline and ensure timely delivery of Learner enrollment within SLA
Manage Learner Escalations
Update clients through Email, phone , tickets and other channels
Close tickets within SLA
Taking zoom connect sessions with learners on guidance with application process
Creating reports on Document submissions
Drive maximum submission rate for lead conversion
Maintain Student interaction on multiple channels
Handling student escalation over call/Email or any other platform
Knowledge on Document eligibility basis different state boards
Knowledge of educational websites and UGC guidelines
Knowledge of bogus/invalid documents
Semester fee collection
Referral lead generation
Meeting Welcome call audit score

Preferred skills and qualifications:

Bachelors degree
Working knowledge of Excel , Powerpoint
Excellent written and verbal communication
Escalation handling
Reaching out to enrolled students upfront

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