Senior Associate - Digital Product Management

Job Description

We are seeking a Sr Product Analyst, to drive & manage the core designs, requirements, enhancements and own the execution of various testing activities of our state-of-art Testing & Certification solution (NGS Next Generation Simulator) used by Amex s customers (Merchants, Third-Party Processors, Network Acquirers, and Issuers) to validate their ability to process American Express credit card transactions in compliance with American Express standards. This includes setting the strategy of testing, defining future use cases, ensuring our current roadmap enables the business for the future, and identifying opportunities to provide differentiated & unique value to our Partners. Key Responsibilities include - Data Analysis:- Gather and analyze test data from various sources to extract actionable insights. Identify opportunities for product improvements based on data analysis. Product Performance Evaluation:- Monitor key product metrics and performance indicators. Identify areas of improvement and recommend strategies for optimization. User Experience Enhancement:- Collaborate with the team responsible for UI/UX design to improve the user experience of the product and recommend enhancements and features to improve user experience. Requirement Gathering:- Collaborate with stakeholders to gather and document product requirements. Translate requirements into clear and actionable user stories or product specifications while discussing with broader scrum team. Testing:- Plan and write test scenarios for authorization, batch to execute various types of testing (Functional, UI, Regression, UAT etc.) to evaluate the impact of changes or new features. Analyze and implement testing strategies to improve overall testing performance. Reporting and Presentation:- Prepare testing reports and presentations to communicate insights, findings, and recommendations. Clearly articulate complex concepts in a concise and understandable manner. Skills Required for a Product Analyst:- Minimum experience of 4-6 years of product analysis. Any Certification in product management will be a PLUS. Cards & Payments Knowledge: Minimum 3 years of Strong working knowledge in Payments processes (Authorization, Clearing & Settlement, Disputes, Reconciliation, Point-of-Sale etc.) and understanding of how data flows across distributed systems using File transfer, API, and real-time messages. Alongside any expertise in running simulated transactions using variety of simulators would be preferred. Communication: Excellent verbal and written communication skills. Testing Knowledge: Good Experience of various software testing processes including automation of tests. Product Management Tools: Working Knowledge of tools like JIRA, Rally etc. Adaptability: Ability to self-govern, to be flexible, to prioritize and manage time to meet tight program deadlines. Teamwork and Collaboration: Ability to work collaboratively with cross-functional teams, including product, program managers, developers & QA team members. Problem-Solving: Ability to identify problems, gather relevant information, and propose practical solutions to improve product performance and user experience. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities