Senior Associate- Counselling

Job Description

Role & responsibilities Student Outreach: Reach out to prospective students who have submitted inquiries online, using phone or email communication channels primarily. Information Dissemination : Provide detailed information about academic programs, admission requirements, and scholarship opportunities to potential students. Admissions Guidance : Assist prospective students in understanding the admissions process, including application submission, document requirements, and deadlines. Needs Assessment : Conduct needs assessments to identify the academic and career goals of each student and guide them in selecting programs that align with their objectives. Virtual Advising : Conduct one-on-one advising sessions with students to address questions, concerns, and provide guidance on academic and career planning. Sales Targets : Achieve monthly, quarterly, and annual deposit, and enrolment targets to contribute to the institution's growth. Key Performance Indicators (KPIs) : Monitor and achieve KPIs, including conversion rates, application submission rates, student engagement rates (such as number of calls, and average response time), and enrolment frates. Follow-up and Relationship Building : Maintain regular contact with prospective students to build strong, supportive relationships and encourage their continued interest in our program by following set profiling techniques and processes. Record Keeping : Maintain accurate and up-to-date records of student interactions and inquiries within the institute's CRM system. Collaboration : Collaborate with the other teams as instructed by leaders to coordinate information sessions, virtual open houses, and other events. Compliance : Ensure that all advising activities adhere to institutional policies, industry regulations, and ethical standards Preferred candidate profile 2 plus years of relevant experience. • Prior experience in student, admissions, or educational counselling is an advantage. Experience with Canadian institutes / immigration will be preferred. • Familiarity with customer relationship management (CRM) - salesforce system is a plus. • Proven customer service skills and an excellent communicator. • Outstanding administrative and organization skills, ability to deliver against several priorities. • Excellent presentation skills, with accuracy, attention to detail and a methodical approach. Perks and benefits The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which includes 10 days (about 1 and a half weeks) of medical leave, 6 days of casual leave, 18 days (about 2 and a half weeks) of earned leave, 1 day of Happiness Leave, apart from 10 days (about 1 and a half weeks) of statutory leave, totalling to 45 days (about 1 and a half months) time off in a year If interested please share your updated CV : dhana.laxmi@guseducationindia.com