Senior Associate - Central Logistics Operations

As a Senior Associate in Central Logistics Operations, you will play a crucial role in managing, optimizing, and coordinating logistics processes for various online sales channels. Your background in supply chain operations and logistics planning will be key in supporting multi-channel distribution networks. Key Responsibilities: - Oversee end-to-end logistics operations for omni-channel fulfillment, including e-commerce, Q-commerce, retail, marketplace, and B2B orders. - Ensure efficient order allocation, select the right service partner, and dispatch orders timely across all channels to enhance customer experience. - Coordinate between warehouse, transport, vendor selection & on-boarding, and customer service teams for seamless execution. - Work with WMS/OMS/TMS platforms to streamline order processing, logistics tracking, and fulfillment accuracy. - Identify process bottlenecks, implement automation or process improvement initiatives, and maintain operational dashboards for performance tracking. - Track key Logistics KPIs such as Outbound throughput, On-Time performance, and courier partner daily reporting. - Manage logistics partners for timely pickup, delivery, returns, and monthly closure. Negotiate service levels, monitor performance, and address escalations effectively. - Generate and analyze key KPIs like delivery TAT, cost per shipment, return ratio, and provide actionable insights to enhance service levels and reduce logistics costs. Qualifications & Experience: - 5-8 years of experience in supply chain planning, logistics operations, preferably in e-commerce or D2C. - Strong analytical skills with proficiency in Excel and exposure to BI tools such as Power BI, Tableau, and Google sheet dashboards. - Experience in working with multi-channel fulfillment models like B2B, D2C, and marketplaces. - Good communication and stakeholder management skills. - Experienced in New Age WMS/OMS systems like Unicommerce, Increff, Clickpost, or similar.,