The Operations Project Management Office (OPMO) is seeking an experienced Business Analyst. In this highly visible role, you will report to the Head of Operations PMO (OPMO) and support projects led or supported from the Operations organization. You will be responsible for coordinating, planning, and developing business analysis and requirements documentation that support our moderate to large-scale business projects, as well as readiness initiatives. This role requires extensive collaboration and communication across multiple business units within Operations and outside of Operations (technology teams, suppliers, procurement).
The OPMO oversees the execution of initiatives across Operations (Protection NB & UW, Policy Holder Services / Annuity NB, Strategy & Transformation, Shared Services & Enablement and Expense, Analytics & Governance). Our team partners closely with Distribution, Product and Legal/Compliance to deliver value through project implementation. We leverage standards put in place by the Corporate Function PMO (CFPMO) to drive consistency across our portfolio. The team is focused on driving and aligning critical programs and projects across our operations organization, creating more visibility into this work, while enabling better prioritization, collaboration, and execution. We strive for continuous improvement and best-in-class service to our clients.
- Formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements
- Devise or modify procedures to solve complex problems considering business and/or system limitations, operating time, and form of desired results
- Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements
- Guide and advise less experienced Business Analysts.
- Competent to work at the highest technical level of most phases of business and/or systems analysis while considering the business implications of the application of technology to the current and future business environment
- Accountable to drive escalation analysis and resolution on complex issues
- Ability to communicate difficult decisions timely, clearly, and accurately with internal and external colleagues
- Develop recommendations by applying critical thinking to conduct analysis and weigh risk
- Lead initiatives supporting business strategy and process improvement
- Identify gaps in processes/procedures and make recommendations for improvement
- Develop a strong network of resources/business partners across the organization and our vendor partners
- Facilitate and organize meetings with key stakeholders and business partners
- Lead analysis of impacts to the business (impact analysis)
- Development of business process models, process outlines, procedures and job aides to help ready the Business
- Perform requirement management planning for medium to large scale projects
- Leads business analysis across multiple parallel initiatives
- Gathering and documentation of functional and non-functional requirements
- Clear and concise written and verbal communications
- Strong facilitator to drive requirements gathering sessions
- Collaborate with business and systems experts
- Peer review of work product
- May provide an oversight of overall quality of work product
- Negotiate and influence requirements direction
Qualifications
- Bachelor’s degree – Insurance management, Risk management, Actuarial Science, Finance, Accounting, Economics or related field.
- Requires 8+ years of related experience.
- Works with guidance on more complex projects
- Capable of applying knowledge to handle all but the most complex problems independently
- Anticipates change and directs or redirects efforts
- Looks for and finds ways to improve operations while ensuring business value and outcomes
- Open to Night Shifts (US Time zone)
