Senior Application Support Engineer

Job Description

Job Description: The Senior Application Support Engineer will be a very hands-on, senior member of the Technical Support Team responsible for providing technical assistance to zeta interactive clients and internal business functions. This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills. Education: BSC / BTech / MCA / MSC Shift Timings: EST / PST Time Zone Role: 24/7 Support Must Have, Functional Skills and Experiences Experience leading technical support teams At least 3+ years experience in 24/7 environment providing technical support Extensive problem solving and debugging skills Experienced in Problem and Incident Management Excellent interpersonal and communication skills Flexible in working outside of core business hours at short-notice Should have excellent written and verbal communication skills Experience of managing customers across locations/ geographies is preferred. Technical Skills and Experiences: Strong in MySQL/Oracle database and with minimum 2 yrs. of work experience involving DB Good knowledge on Shell Scripting Good Knowledge with Hands on experience on Linux Operating system Web technologies & Networking Basics Apache Tomcat Web services DNS DHCP WWW ROUTER IP Classes Firewall Good to have; Linux Certification (RHCSA and RHCE) DB certification Personal Qualities Strong customer service and support focus with a desire to deliver a high-quality service. Self-motivated and highly professional with the ability to lead and take ownership and responsibility. Ability to multi-task, work under pressure and to tight deadlines A desire to learn and improve skills and knowledge. Fast learner, energetic and enthusiastic Adaptable and flexible to business demands Positive can-do attitude Team player Soft spoken, work oriented, conscientious. Good decision making and problem-solving skills. Friendly, reliable, positive and acts appropriately and proactively.