Senior Analytics Consultant

Job Description

We are seeking a highly skilled and results-driven Analytics Consultant to join our team. In this role, you will be responsible for identifying,tracking, and analyzing key operational and usage metrics related to our chatbot systems. Your insights will be pivotal in optimizing chatbot performance, improving user engagement, and contributing to strategic decision-making. Key Responsibilities Metric Identification Definition : Collaborate with product and operations teams to identify critical chatbot performance metrics, both operational (e.g., response time, accuracy, escalation rates) and usage-related (e.g., user interactions, retention, satisfaction). Data Collection Analysis : Develop and implement strategies to collect data on chatbot usage and operational performance, ensuring data integrity and accuracy. Reporting Dashboards : Design and maintain interactive dashboards and reports for internal stakeholders to monitor chatbot performance. Provide actionable insights through data visualization tools such as Tableau, Power BI, or similar. Trend Analysis Optimization : Analyze chatbot usage patterns, identify trends, and recommend improvements to enhance user experience and operational efficiency. A/B Testing : Support or lead A/B testing initiatives to assess the impact of changes to chatbot features and functionality. Cross-Functional Collaboration : Work closely with product managers, engineers, and UX/UI teams to ensure that insights from analytics are incorporated into ongoing chatbot development and optimization efforts. Performance Monitoring : Continuously monitor chatbot performance to identify opportunities for improvement and ensure that metrics align with business goals. Present Findings : Regularly present findings and recommendations to senior management and other stakeholders in a clear, actionable format. Qualifications Bachelors or Masterdegree in Data Analytics, Business Intelligence, Statistics, Computer Science, or a related field. Proven experience in an analytics role Strong proficiency in data analysis tools and languages such as SQL, Python, R, or similar. Experience with business intelligence tools (e.g., Tableau, Power BI, Google Data Studio) for data visualization and reporting. Strong analytical thinking with a deep understanding of KPIs and the ability to translate data into actionable insights. Excellent communication skills, both verbal and written, with the ability to present complex data in an easily understandable manner. Detail-oriented with the ability to manage multiple projects and deadlines in a fast-paced environment. Preferred Skills Experience with A/B testing and experimentation frameworks. Experience with chatbot data analytics or natural language processing (NLP) systems.