Senior Analyst - UX Researcher

Location – Hyderabad #LIHybrid

Key Accountability

• Conduct UX Research: Focus on external-facing digital products for healthcare providers and patients, and internal digital products for various commercial stakeholders.
• Evolve the UXR process: Utilize AI tools to speed up tasks and improve the quality of outputs, ensuring efficient and effective research processes.
• Pre-Test Activities: Collaborate with stakeholders to generate test plans, submit tests for review, communicate with UserTesting for recruiting needs, guide prototype creation, and design and implement screeners and mixed methods tests.
• Post-Test Activities: Launch and monitor tests, report completed tests, interview subjects, synthesize data, and deliver test result presentations.
• Manage a UX Research Repository: Contribute findings to the product organization and to an evolving human-centered design system in a searchable archive.
• Facilitate Workshops: Lead cross-disciplinary Design Thinking workshops across diverse problem contexts.
• Maintain Vendor Relationships: Keep track of product advancements, credits, feedback, integrations, and training with UserTesting.

What We're Looking For

• User Testing, Research, and Analysis: Identify user needs, distill insights into actionable goals, engage users to reveal pain points, and analyze data to support usability.
• Empathy and Observation: Listen actively, draw deep insights from conversations and feedback, and observe implicit factors to uncover motivations and beliefs.
• Critical Thinking and Decision Making: Break down problems, prioritize high-value ideas, ask relevant questions, and generate and evaluate multiple ideas to deliver optimal insights and recommendations.

Required Skills and Experience

• Educational Background: Bachelor’s degree in a related field or equivalent experience with 5+ years of related work experience.
• Technical Proficiency: Demonstrated knowledge of UX Research platforms like UserZoom or UserTesting, and strong familiarity with UX Design tools including Figma and Adobe Creative Suite. Familiarity with, and eagerness to utilize AI tools to streamline tasks and elevate the quality and reach of UX Research. Familiarity with MS and Atlassian (Jira, Confluence) product suites.
• Methodological Expertise: Understanding of foundational, generative, evaluative, and summative UX Research methods using qualitative and quantitative analysis, understanding behaviors and attitudes of subjects in natural and scripted settings.
• Agile Process Knowledge: Familiarity with Agile and Lean methodologies and Innovation processes.

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards