Senior Analyst Operations Pension Risk Transfer

As a Senior Analyst in Operations, your role involves executing transactions according to guidelines and timelines, ensuring all predefined procedures are followed to meet and exceed SLA targets. Your objective is to achieve high C-Sat scores by resolving individual cases that require re-work. It is essential to come up with new ideas for improving your work area and setting challenging goals for yourself. Attention to detail and delivering outputs correctly the first time are key priorities. Key Responsibilities: - Execute transactions as per guidelines and timelines to meet SLA targets - Resolve individual cases requiring re-work to ensure high C-Sat scores - Identify personal learning goals and leverage formal and informal learning mechanisms - Set challenging goals and demonstrate a sense of urgency to deliver efficiently - Focus on delivering outputs accurately and in a timely manner Qualifications Required: - 1-3 years of experience in Operations - Good communication skills with a neutral accent - Proficiency in MS Office tools - Bachelor's degree (Non-Technical) - Rich experience in US Insurance platform usage - Hands-on experience in US Insurance Domain, preferably in Life insurance, annuities, and Retirement - Critical thinking, quick learner, and flexible - Open to working night shifts Additional Company Details: The company prefers candidates with proficiency in Excel and typing, with a minimum typing speed of 35 words per minute. Good written and listening skills in English are also highly valued.,