Senior Analyst - IT Supply Chain

Senior Analyst O2C & SD

Department: Global Business Solutions | Location: Bangalore

Reports to: Technical Lead O2C & SD | Direct Reports: 0

We're Pentland Brands; a dynamic, global family business, and proud owners and licensees of many iconic active and footwear brands. With a community of over 1,300 team members worldwide, we embrace diversity and inclusion, and champion growth and development. Our success is built on teamwork, courage, innovation, and an unwavering commitment to excellence.

WHAT'S THE MISSION FOR THIS ROLE

Responsible for implementing and maintaining the O2C application. You will collaborate with cross-functional teams and stakeholders to analyse requirements, develop strategies, and provide technical guidance to ensure successful SAP implementations and ongoing operations. You will understand the O2C business processes, suggest continuous improvements / new initiatives that you will then deliver/support technical solutions to the end-user. This is a multi-faceted role that has great opportunities to explore new technologies.

WHAT DOES THIS ROLE DO

You will be responsible for:

Technology

• Provide insight into how we can provide the best technological solutions driving the most value for the wider organisation.
• Contribute to the development of ideas, processes and technical solutions that improve our offering.

Solution & Project Delivery

• Understand overall project methodology and how to work within a project environment.
• Define and deliver project tasks within agreed timescales within budget.
• Be part of project teams and contribute to the planning and resourcing of project tasks where appropriate.
• Identify, highlight and plan mitigation for risks in own area.

Support & Service

• Provide excellent support for the business in the day-to-day running of the operational business systems.
• Ensure procedures related to identification, changes, testing, documentation, approval and communication of any modification to the system are followed.
• Performing and supervising the implementation of changes to the system, including those which have a multi-brand and global impact. Ensuring active and positive adherence to Pentland Its change control.
• Identify technical solutions for problems, improvements and developments.
• Carry out system administration tasks as per documented procedures.

Teamwork

• Provide technical mentoring to the analysts in the department.
• Support other team members with regards to ad-hoc department activities.
• Collaborate with cross functional teams (FI, MM, ABAP etc.) to ensure seamless integration.

WHAT DO I BRING TO THE ROLE

To stand out in this role, you should have the following skills and experience:

• SAP SD ECC6, AFS (Apparel & Footwear), S4 Fashion/HANA
• EDI integration (ANSI/EDIFACT) with customers & 3rd party systems
• Understanding of O2C processes across Supply Chain, Sourcing & Shipping, Warehousing & Distribution and, a good technical knowledge of associated applications & solutions specific to the area of responsibility
• Able to lead & work with ambiguity and flexible to accommodate multiple changes in priority
• Ability to manage specific stakeholders
• Excellent communication skills, both oral and written, including ability to conduct formal and informal presentations and workshops with the ability to communicate across all levels of the business.
• Well organized and able to prioritise, communicate and manage expectations within team.
• Committed to having a continuous improvement mind-set that spans people, processes, technologies and own self.
• Experience in Global rollouts and support environments
• Experience in omnichannel order processing and integration
• Retail Domain experience (Preferred)

KEY PERFORMANCE METRICS

Personal Productivity

• Measure output in terms of project completions, system enhancements, and issue resolutions.

Project Delivery

• Ability to contribute to SAP project delivery, including the successful implementation of new systems, system upgrades, or system migrations.

Incident, Services, & Change, Response and Resolution

• Track the time taken to respond to and resolve system incidents, services and changes reported by users or detected through monitoring tools.

Process Optimization

• Track the identification and implementation of process improvements and automation initiatives.

Risk Mitigation

• Measure the effectiveness of risk mitigation strategies in the O2C process.

Knowledge Sharing and Documentation

• Assess the quality and availability of technical documentation, architecture diagrams, and operational procedures.

We want you to live our company principles, bringing a strong consumer focus, while always looking for ways to improve and grow in your role. Take ownership of your work and be proactive in solving problems whilst communicating openly and treating everyone with respect and kindness. And, of course, let your creativity shine by bringing your unique style and individuality to the Pentland Brands Team.