Senior Analyst, Accounting Operations(NetSuite Admin and Navan)

insightsoftware is looking for an experienced Senior Analyst, Accounting Operations to serve as the primary systems administrator and technical support specialist for software tools used by the Accounting team. This key position will ensure optimal performance, configuration, and user adoption of our accounting technology stack at this fast-growing financial technology company based in Raleigh, North Carolina.

What will you do

• Administer and maintain accounting software systems including user access management, system configurations, and security protocols

• Provide technical support and troubleshooting for accounting team software tools, resolving issues and escalating complex problems when necessary

• Monitor system performance, implement updates, and ensure data integrity across assigned accounting platforms

• Design and maintain user documentation, training materials, and standard operating procedures for accounting software tools

• Collaborate with IT and vendor support teams to implement system upgrades, patches, and new feature rollouts

• Train accounting team members on software functionality, best practices, and process improvements

• Develop and maintain dashboards and reports to support accounting operations and system usage analytics

• Support acquisition integration efforts by configuring systems for new entities and ensuring seamless data migration

• Manage user onboarding and offboarding processes, including license allocation and access provisioning

How will you do it

• Organization and Planning - Plan, organize, schedule, and execute system maintenance and support activities in an efficient, productive manner; focus on key priorities

• Drive and Discipline - Operate in a fast-paced, dynamic environment with a focus on system reliability and user satisfaction

• Enthusiasm - Exhibit passion for technology solutions and embrace a service-oriented attitude toward internal customers

• Communication - Communicate technical concepts effectively to non-technical users and collaborate with cross-functional IT partners

• Teamwork - Work cross-functionally with accounting, IT, and vendor teams to achieve system optimization goals

• Attention to Detail - Maintain high-level attention to system configurations and user access controls to ensure security and accuracy

• Perseverance - Demonstrate focus and commitment to resolving complex technical issues through to completion

• Bachelors Degree in information systems, accounting, finance, or related field

• Minimum 5 years of experience in system administration, technical support, or accounting operations

• Minimum 2 years experience with accounting software administration (NetSuite)

• Strong proficiency in user access management, system configuration, and troubleshooting

• Experience with data integration tools and API support

• Intermediate+ Microsoft Excel experience with advanced functions and data analysis capabilities

• PowerBI or similar business intelligence tool experience preferred

• Project management experience with system implementations or upgrades

• Experience with cloud-based accounting platforms and SaaS administration

• Excellent written and verbal communication skills with ability to translate technical concepts for business users

• Self-starter who can independently manage system administration responsibilities with minimal oversight

• Snowflake or data warehouse experience preferred

• Experience with Coupa preferred

• Open to work from 2:30 PM to 11:30 PM