Job Description

Role & responsibilities Engage with assigned leads and promptly initiate contact through the auto dialer system. • Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs. • Build rapport, credibility and establish trust with leads through effective communication and active listening. • Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads • Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process. • Maintain accurate records of lead interactions and follow-up activities in the CRM system. Preferred candidate profile Minimum of 1 to 3 years of tele-sales/tele-calling/BPO experience, with at least 1 year spent in a single company. Graduate is Mandatory • Previous experience working a 6-day work week. Currently working in the capacity of an individual contributor. Proven track record of meeting targets in the existing company. Perks and benefits