Senior Academic Counselor

Job Title: Academic Counselor

Location: Thiruvalla
Qualification: B.Tech (any stream) / BBA / MBA
Contact Number: 8921026455

Job Responsibilities

• Handle walk-in enquiries at the Centre and maintain a professional, welcoming environment.
• Attend to telephonic prospects and record details accurately in the enquiry register.
• Counsel walk-in candidates and ensure conversions according to the targeted enrollments.
• Provide complete and clear information regarding the various courses offered.
• Convert walk-in enquiries into confirmed registrations.
• Coordinate with students and parents for batch start dates and other key updates.
• Maintain regular interaction with students and parents to ensure satisfaction and smooth communication.
• Clarify doubts and address concerns of students and parents.
• Monitor class schedules and ensure smooth functioning of daily classes.
• Focus on customer satisfaction, retention, and achieving productive outcomes.

Desired Skills Set / Candidate Profile

• Excellent communication skills (both verbal and written).
• Highly self-motivated, proactive, and capable of working independently.
• Strong knowledge of MS Office, especially Excel.
• Good attention to detail and accuracy in documentation.
• High energy levels with a passion for customer service.
• Immediate joiners preferred.
• Target-oriented with the ability to meet and exceed goals.
• Pleasant personality and professional approach.
• Female candidates only.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Education:

• Bachelor's (Preferred)

Work Location: In person