Security Team Leader

As a member of the Soho House & Co team, your role will involve consistently offering professional, friendly, and engaging service to our diverse membership. Your primary responsibility will be to ensure the overall safety and security of the hotel guests, colleagues, and premises. You will also act as a member of the Emergency Response Team, responding promptly to any fire, accident, safety concerns, or calls for medical assistance. Key Responsibilities: - Investigate and report any violations of the law or hotel policy - Respond to all emergency situations and provide First Aid when necessary - Identify and report any fire hazards or health and safety hazards - Investigate accidents, complaints, criminal activities, and crisis situations - Conduct regular floor patrols, safety audits, and crowd control - Perform departmental key control audits and maintain key control records - Keep computer records of all actions in a Daily Activity Report - Assist guests with information about hotel facilities in a helpful manner - Adhere to department policies, procedures, and service standards - Comply with all safety policies - Perform any other duties as assigned by the Security Manager and hotel management Qualifications Required: - Experience working in hospitality with an understanding of operations - Good interpersonal skills and a positive attitude - Strong problem-solving skills - Comfortable with systems and administrative tasks - Ability to manage a small team and keep them motivated - Effective communication skills and ability to work well with colleagues - Punctuality, reliability, and trustworthiness - Sense of urgency and ability to respond quickly to situations - "Yes, yes, yes" mentality and a can-do attitude Join our team at Soho House & Co and be part of a dynamic environment where creativity, fun, connection, and growth are at the forefront of everything we do.,