Secretary

Job Summary:

The Secretary to the Executive Director provides high-level administrative, organizational, and coordination support to the Executive Directors office. This role ensures smooth day-to-day functioning of the Executive Office, manages communication flow, coordinates meetings, handles confidential information, and assists in operational tasks that support the leadership team of Pride Hotels.

Key Responsibilities:

1. Executive Administrative Support

• Maintain the Executive Director’s calendar; schedule meetings, appointments, travel, and hotel arrangements.
  
• Prepare meeting agendas, minutes, presentations, and follow-up action trackers.
  
• Draft letters, emails, reports, and official communication with high accuracy and confidentiality.
  
• Organize files, documents, and digital records for efficient retrieval.
  

2. Communication & Coordination

• Serve as the primary point of contact between the Executive Director and internal/external stakeholders.
  
• Manage and screen phone calls, emails, and correspondence; respond on behalf of the ED when appropriate.
  
• Coordinate with department heads, hotel units, corporate office teams, and external partners.
  
• Handle guest relations, VIP visits, and stakeholder meetings as required.
  

3. Office Management & Operational Support

• Support the ED in monitoring key operational updates, reports, and deadlines from various departments.
  
• Track and follow up on tasks assigned by the Executive Director to teams.
  
• Organize travel itineraries, expense reports, reimbursements, and other office administration work.
  
• Assist in preparing business presentations, MIS reports, and data summaries for review.
  

4. Confidentiality & Professionalism

• Manage sensitive information with the highest level of discretion.
  
• Ensure professionalism in communication and interactions at all levels.
  
• Uphold organizational policies, brand values, and the standards of Pride Hotels.
  

Required Qualifications & Skills:

Education

• Graduate in any discipline.
  

Experience

• 3–7 years of experience as Executive Assistant/Secretary in hospitality, corporate, or similar environment.
  
• Experience working with senior leadership/executives is highly desirable.
  

Skills

• Excellent written and verbal communication skills.
  
• Strong organizational and time-management abilities.
  
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
  
• Ability to multitask and handle pressure professionally.
  
• High level of discretion, integrity and customer service orientation.
  
• Strong interpersonal skills and teamwork mindset.