SEAMEDU- EXECUTIVE-STUDENT SUCCESS

Job Description

SEAMEDU - EXECUTIVE - STUDENT SUCCESS This position is for Seamedu - School of Pro Expressionism, a division of Seamless Education and Services Pvt. Ltd (SEAS): Seamedu - School of Pro Expressionism is a Management, Technology and Media school producing world class talent for the industry. Seamedu fosters a learning environment that encourages personal expression and professional growth. By providing practical skills and a supportive atmosphere, we empower students to excel in their chosen fields Job Title / Designation: EXECUTIVE Key Responsibilities: Student Engagement and Support: Act as the primary point of contact for student queries, concerns, and feedback. Provide guidance on academic schedules, curriculum, and resources. Proactively check in with students to track progress and address challenges. Onboarding and Orientation: Assist in onboarding new students and organizing orientation sessions. Ensure that students understand available support systems, policies, and platforms. Communication and Collaboration: Maintain effective communication with students through emails, calls, and meetings. Liaise with faculty, administrative staff, and other departments to resolve student issues. Monitoring and Reporting: Track student attendance, progress, and performance metrics. Generate reports and provide insights to management about student engagement and outcomes. Event Coordination: Organize workshops, webinars, and events to enhance student learning and experience. Collaborate on initiatives to foster a sense of community among students. Problem Resolution: Address complaints or conflicts and provide timely solutions. Escalate unresolved issues to the appropriate authority when necessary. Continuous Improvement: Gather student feedback to identify areas for improvement in services and processes. Participate in training and development programs to stay updated on best practices in student support. Specific Skill Set Customer Service Customer Engagement and Retentions Building customer relationship. Excellent written and verbal communication Skills Ability to Co-ordinate with multiple Stake holders MS office (Excel / Word / PowerPoint) Minimum/Maximum/ Work Experience Required : 1-5 years of experience Minimum Education Requirements Graduate in any stream with relevant experience Languages English, Hindi Location(s) of Job: Ajeenkya DY Patil, Lohegaon, Pune