Scrum Master/Project Manager

Industry: E-commerce Marketing (Amazon, Walmart, Shopify, PPC, SEO, Creative & Tech)

Role Overview

The Scrum Master / Project Manager will be responsible for planning, executing, and delivering e-commerce marketing projects by coordinating with cross-functional teams and clients. This role ensures on-time delivery, smooth communication, process discipline, and performance tracking across all accounts.

Key Roles & Responsibilities/ Project Planning & Execution

• Plan, track, and manage multiple e-commerce marketing projects simultaneously
• Define project scope, timelines, milestones, and deliverables
• Create sprint plans, task breakdowns, and execution roadmaps
• Ensure projects are delivered on time, within scope, and within budget

Scrum & Process Management

• Act as a Scrum Master, facilitating sprint planning, daily stand-ups, reviews, and retrospectives
• Maintain and groom backlogs with clear priorities
• Remove blockers and dependencies impacting team performance
• Ensure Agile/Scrum best practices are followed across teams

Team & Task Management

• Coordinate with PPC, SEO, Marketplace Operations, Creative, Web & Tech teams
• Assign tasks based on priority, workload, and expertise
• Track task progress, quality, and accountability
• Improve team productivity through structured workflows and clear ownership

Client Communication & Coordination

• Act as the primary point of contact between clients and internal teams
• Share regular project updates, timelines, and performance reports
• Handle client queries, change requests, and expectation management
• Ensure clear documentation of client requirements and approvals

Reporting & Performance Tracking

• Monitor KPIs, task completion rates, campaign timelines, and delivery quality
• Prepare weekly/monthly project status reports
• Identify risks early and propose corrective action plans
• Support leadership with data for decision-making

Risk & Issue Management

• Identify project risks, scope creep, and delivery challenges
• Proactively resolve conflicts and escalation issues
• Ensure smooth handovers and dependency management
• Maintain contingency plans for high-priority accounts

Documentation & Tools Management

• Maintain project documentation, SOPs, timelines, and trackers
• Use tools like ClickUp, Asana, Jira, Trello, Slack, Google Workspace, etc.
• Ensure documentation clarity for internal teams and clients

Continuous Improvement

• Optimize internal processes for better efficiency and scalability
• Train teams on workflows, communication standards, and tools
• Support leadership in building scalable project management systems
• Contribute to long-term operational and growth strategies

Required Skills & Competencies

• Strong communication, leadership, and stakeholder management skills
• Experience in e-commerce marketing projects (Amazon, Walmart, Shopify preferred)
• Solid understanding of Agile / Scrum methodologies
• Ability to manage multiple teams and fast-paced environments
• Problem-solving mindset with attention to detail

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹28,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person