Scientific Business Analyst (Sr Associate)-Research Benchtop Services

Sr Associate IS Bus Sys Analyst

In this vital role you will play a vital part in maintaining and evolving our technology ecosystem to support world-class scientific research and discovery.

As a Business Analyst, you will lead and coordinate the planning and execution of monthly maintenance windows across seven global research sites, in collaboration with RBS (Research Business Services), SCCM experts, and cross-functional teams. You will be responsible for gathering requirements, developing configuration plans, documenting procedures, and ensuring timely issue resolution.

A key aspect of the role involves vulnerability analysis and remediation planning. You will review system vulnerabilities, evaluate potential solutions, and contribute to the development and testing plans to reduce risk across our lab compute environment. Clear documentation and methodical execution will be essential for success.

You will also contribute to strategic projects, such as our enterprise-wide upgrade from Windows 10 to Windows 11 as one example. Ensure business needs are translated into actionable technical requirements. This includes working with developers, product owners, and technical leads to gather user stories, build process maps, define test cases, and support project implementation.

Additionally, you will partner with our development team to support Business Analyst activities for broader research technology initiativeshelping align technical capabilities with the evolving needs of the Amgen Research community.

• Function as a Business Analyst within a Scaled Agile Framework (SAFe) product team.
• Serve as a liaison between global Research Informatics functional areas and global research scientists, prioritizing their needs and expectations.
• Partner with development and product teams to gather and document technical requirements.
• Contribute to cross-functional projects such as OS upgrades and lab systems enhancements.
• Lead planning and coordination of global maintenance windows for lab compute infrastructure.
• Collaborate with Microsoft Configuration Manager experts and RBS partners to ensure successful execution and communication.
• Perform vulnerability assessments and drive remediation planning and testing.
• Identify and manage risks associated with the systems, including technological risks, scientific validation, and user acceptance.
• Document technical configurations, planning steps, user stories, and follow-up actions.
• Support deployment, user acceptance testing, and production readiness efforts.
• Develop documentation, communication plans and training plans for end users.
• Ensure operational excellence, cybersecurity, and compliance.
• Collaborate with geographically dispersed teams, including those in the US and other international locations.
• Foster a culture of collaboration, innovation, and continuous improvement.

Master's degree / Bachelor's degree and 5 to 9 years

The ideal candidate will bring a blend of technical acumen, experience in scientific computing environments, and a proactive, collaborative mindset. Prior experience supporting laboratory systems, executing global infrastructure projects, or working in regulated research settings is strongly valued. A track record of driving process improvements and aligning Technology capabilities with scientific research needs will distinguish top candidates.

• Experience as a Business Analyst in a technical or scientific environment, preferably in a Scaled Agile (SAFe) framework.
• Strong grasp of cybersecurity principles and compliance requirements.
• Familiarity with vulnerability management and remediation planning.
• Experience with documenting technical configurations, user stories, and process flows.
• Working knowledge of Group Policy settings and troubleshooting.
• Experience with PowerShell and batch scripting for automation and troubleshooting.
• Proficiency in Windows OS environments and enterprise upgrade projects (e.g., Windows 10 to 11 migrations).

• Experience with scientific or laboratory computing environments (e.g., research informatics or lab device support).
• Exposure to Tableau, Dash, Spotfire, or other Analytics solutions for reporting and data visualization.
• Basic understanding of PC hardware diagnostics and troubleshooting.
• Knowledge of enterprise backup solutions
• Experience with reporting patch compliance or maintenance outcomes to stakeholders.
• Familiarity with Adobe Reader, Google Chrome, Microsoft Office Suite, and Microsoft Teams in an enterprise setting.
• Competency in ServiceNow
• Understanding and hands-on experience with Microsoft Configuration Manager (SCCM) including troubleshooting and client remediation.

These interpersonal and behavioral traits are essential for effective collaboration and long-term success in the role:

• Strong communication and documentation skills for engaging with technical and non-technical stakeholders.
• Collaboration: Demonstrable ability to collaborate with multi-functional teams of scientists, software engineers, and vendors
• Excellent problem-solving and analytical thinking to evaluate system vulnerabilities and propose effective solutions.
• Detail-oriented with a commitment to quality, compliance, and operational excellence.
• Ability to prioritize and manage multiple projects and tasks in a dynamic research environment.
• Strong sense of ownership and follow-through, particularly in incident resolution and project delivery.
• Demonstrated adaptability and willingness to learn new tools or technologies as needed and collaborate across time zones.
• A collaborative mindset with a passion for continuous improvement and innovation.