Schedule Change Executive

Job Description

Job description: Are you interested in the travel business and international environment, career growth opportunities, and dynamic tasks where you will use your Communication & Customer handling skills to create a wow experience for your customer? If your answer is yes, then come and join us! About us: What we offer as a company: official employment, introductory and continuous training, people-oriented management, and good compensation, which allows for good earnings; professional development, and unmatched experience in international projects. Please find us on social media: At Wowfare we serve over 1500 customers per day and we strongly believe there is no such thing as an average customer. We understand the importance of continuous focus on customers and are committed to maintaining an excellent customer experience throughout the journey. We are looking for empathetic people, who are passionate about customer service and striving for excellence in their work. Roles and Responsibilities: Your main target will be meeting customers needs and expectations: you will provide support and help by managing our customers reservations, and delivering answers regarding pre- and past-travel questions. Using all customer communication channels, your goal will be to bring an assertive outcome every time. Another important target is to grow continuously till you reach an outstanding product knowledge level in order to support any queries customers may have. Learn from an environment where you receive and give helpful feedback and valuable support from your teammates. Engaging and collaborating with sales and booking processing teams when required. Escalating issues/bugs to our engineer's team and collaborating to resolve them. Based on what you learn, you'll advise on the ideal Customer Journey. About you We are looking for someone with 2+ years of experience in Schedule Change role within the Travel industry, who has excellent GDS knowledge, as well as written and verbal fluency in English. You are passionate about customer service and have an outstanding ability to look at the customers experience through his or her own eyes. You have excellent listening skills and are confident in managing challenging conversations with customers. You are confident in your ability to write clear, effective, and personalized messages communicating both with customers and internal teams. You are reliable, self-motivated, and organized in your work and have no problem meeting and exceeding expected performance metrics. You hardly get sidetracked by the difficulties and are resourceful in solving problems that arise, but also know when to ask for help. You are not afraid to ask questions or offer suggestions and admit to working with others to get the job done. You know well how the internet works and use common apps and tools to solve your own problems. Main requirements: Open to work from Office- Gurgaon Cyber Hub 2+Years of experience in the US Travel Customer service role. Good Command over Verbal & written English Good Presentation Skills GDS knowledge With Good knowledge of geography Good sense of responsibility, commitment, and dedication; Ready to work in rotational shifts Perks and Benefits: Official employment Friendly team, people-oriented management; Good remuneration + Bonus Transport allowance Medical benefits If interested & have relevant experience you may call Tanwi- 96749 36068 or mail your resume to tanwi.j@omprime.com