Customer Service India Singapore United Arab Emirates WHO WE ARE Sapaad is a global leader in all-in-one unified commerce platforms, dedicated to delivering world-class software solutions. Its flagship product, Sapaad, has seen tremendous success in the last decade, with thousands of customers worldwide, and many more signing on. Driven by a team of passionate developers and designers, Sapaad is constantly innovating, introducing cutting-edge features that reshape the industry. Headquartered in Singapore, with offices across five countries, Sapaad is backed by technology veterans with deep expertise in web, mobility, and e commerce, making it a key player in the tech landscape. THE OPPORTUNITY Sapaad builds world-class global products used by thousands of customers from diverse nations and cultures. The Customer Solutions Engineer serves as the bridge between our customers and our products understanding customer requirements or issues and, empowered by strong product knowledge, proposing solutions via email, phone, live chat, or in person. The Customer Solutions Engineer is part product ambassador, part educator, and part customer growth champion. You ll have the opportunity to lead consultations, host webinars, and create content that helps users get the most out of our products. As the product s first face to the world and the voice of the customer within the company, you will help build brand loyalty, strengthen customer retention, and shape positive user experiences. We re looking for dynamic, creative individuals eager to work in an exciting, product-based software company. You must have a passion for web and mobile technologies and a firm belief that great user experience is the secret behind every great product. You ll be part of a team of exceptional creators in a fast-paced environment, delivering and supporting world-class software. KEY ROLES AND RESPONSIBILITIES Develop a thorough understanding of Sapaad s software products. Engage with users over phone or email to gain a deep understanding of their issues and provide comprehensive, helpful solutions. Record and take ownership of user issues (raise tickets) and ensure their resolution, including collaborating with engineering teams by providing detailed reports on issues and root causes. You are the customer s spokesperson within the organization. Respond to user issues in clear, concise, and friendly language. Written responses must be grammatically correct and professional. Participate in customer training and education programs to guide users on how to best utilize the software. Assist in onboarding and deploying the software at customer sites. Provide remote and on-site support as required, escalating issues to the development team and coordinating their resolution. Delight our users and turn them into brand ambassadors. SKILLS REQUIRED Excellent communication skills in English (both written and verbal). Great people skills remember, you are the first face of the company. Tenacity, patience, and empathy to resolve customer issues. Strong sense of ownership and availability a commitment to being there for your users. 1-2 years of experience in customer engagement or support roles. Willingness and flexibility to travel for client visits or on-site deployments, when required.

Sapaad is looking for passionate freshers to kickstart their careers as Sales Development Representatives! If you have strong communication skills and a drive to learn, join us to gain hands-on experience and help restaurant owners grow their businesses with Sapaad s innovative solutions. WHO WE ARE Sapaad (http://www.sapaad.com) is a global leader in all-in-one unified commerce platforms, dedicated to delivering world-class software solutions. Its flagship product, Sapaad, has seen tremendous success in the last decade, with thousands of customers worldwide, and many more signing on. Driven by a team of passionate developers and designers, Sapaad is constantly innovating, introducing cutting-edge features that reshape the industry. Headquartered in Singapore, with offices across five countries, Sapaad is backed by technology veterans with deep expertise in web, mobility, and e commerce, making it a key player in the tech landscape. THE OPPORTUNITY Are you someone who loves talking to people, solving problems, and making an impact? Are you looking for a career in client facing roles but don t want to do just another telecalling job? Then, this is your opportunity to build a successful career in SaaS sales with Sapaad! This role is ideal for someone who thrives in fast-paced environments, has a growth mindset, and wants to be at the forefront of India s SaaS sales revolution. In this role you ll engage with ambitious restaurant owners entrepreneurs who are passionate about their craft and constantly looking for ways to grow. These are high-energy decision-makers who thrive in a fast-moving industry. By introducing them to Sapaad, you ll help them optimize operations, increase profits, and stay ahead in a highly competitive market. This role is more than just selling it s about educating, advising, and building relationships with restaurant owners who rely on technology to streamline their operations. You ll develop a deep understanding of the industry and become an expert in helping business owners drive success. This is not another entry-level sales job it s an opportunity to develop the skills, mindset, and discipline needed to excel in a competitive industry. WHY JOIN US A chance to start your career path in SaaS sales with one of the fastest-growing industries. You ll learn directly from industry experts and experienced professionals who will help you sharpen your sales skills. Work from anywhere or join our Kerala office if you want the office hustle. Competitive salary + incentives your effort and success directly impact your earnings. THE RESPONSIBILITIES 1. Take ownership of the initial step in the sales process by connecting with potential customers (Inbound & Outbound) and initiating high-quality sales conversations. 2. Engage with restaurant owners and decision-makers through calls, emails, and various communication channels. 3. Understand customer needs, educate them about Sapaad s platform, and generate interest in our solutions. 4. Maintain an organized pipeline of prospects and ensure timely follow-ups to keep the sales process on track. 5. Schedule appointments and coordinate product demos for Product Specialists to support the sales journey. 6. Develop a strong understanding of SaaS sales methodologies and effective customer engagement strategies. QUALIFICATIONS & SKILLS REQUIRED Freshers with 1-3 years of experience, preferably from BBA, Psychology, or Engineering or any suitable Strong interpersonal and communication skills, with the ability to initiate, engage, and build conversations effortlessly. Quick thinker with the ability to adapt and navigate dynamic conversations. Self-motivated, with a passion for sales, problem-solving, and personal growth. Fluency in English is essential; knowledge of Hindi and other regional languages is a strong advantage. Willingness to travel domestically and internationally (if required) for face-to-face meetings with customers. My journey in Sapaad has been a blast. I enjoy the working environment, company culture, and meeting so many people across the globe that work together towards excellence. We are given a great deal of trust and opportunities by our company. With Sapaad, I know that every challenge is just a stepping stone to my full potential. Sapaad has allowed me to meet interesting people of different backgrounds from around the world, work on an exciting product, and grow immensely along the way. Sapaad is not just a great place to work, it s a place to grow your career and take ownership of what you want to achieve. If this sounds like the right place for you, we d love to hear from you.

Engineering India WHO WE ARE Sapaad (http://www.sapaad.com) is a global leader in all-in-one unified commerce platforms, dedicated to delivering world-class software solutions. Its flagship product, Sapaad, has seen tremendous success in the last decade, with thousands of customers worldwide, and many more signing on. Driven by a team of passionate developers and designers, Sapaad is constantly innovating, introducing cutting-edge features that reshape the industry. Headquartered in Singapore, with offices across five countries, Sapaad is backed by technology veterans with deep expertise in web, mobility, and e commerce, making it a key player in the tech landscape. THE OPPORTUNITY We are seeking a talented Web Developer to join our team. This role involves a mix of web design and development, content and site maintenance, and regular updates to ensure our digital presence aligns with company goals and standards. We re looking for a dynamic, creative engineer with a passion for web and mobile technologies, and a deep appreciation for user experience. If you love writing clean, beautiful code and are excited by the idea of building modern, user-centric websites, this is the role for you. You ll work alongside a high-performing team in a fast-paced, collaborative environment, delivering world-class software solutions. This is a fantastic opportunity to grow your career with a well-established, rapidly growing global product company at the forefront of innovation. THE RESPONSIBILITIES Develops, implements and maintains websites and landing pages for the company websites, while maintaining consistency with the company s business strategy and image. Encourages and facilitates consistent, creative, and unified web design across the organization s web properties Manage content management system (CMS) syndication on the back end to update and change websites. Responsible for the content on the full site and all sections and maintaining consistency of the overall sites Participate in design tasks from concept development through to delivery. Design and provide front-end HTML coding for sites as well as incremental enhancements and/or re-work of current web-based sites. Perform web development, coding, testing, debugging, and documentation tasks for online processes in accordance with industry practices and specific corporate procedures and standards. Develop and support existing templates and content production processes. Implement new functionality and processes to help all sites stand out in the marketplace. Implement new website designs to coincide with marketing direction. Manage company s E-commerce initiatives. Research best practices and gather user feedback to determine user requirements and preferences for redesigning existing websites and creating new websites/pages. Provide strategic recommendations on the functionality, content, look, and feel for all sites pages. Collects and analyzes web analytics and similar data; identifies opportunities to improve search engine optimization (SEO), time on site, web traffic, and other relevant metrics. Maintains current knowledge of best practices and emerging developments in web design, web development, and technology. Perform other tasks as required. SKILLS REQUIRED 1-3 years of professional experience in web development, preferably with a focus on WordPress and front-end technologies Strong understanding of WordPress architecture, custom theme/plugin development, and performance optimization Highly proficient with HTML5, CSS3 and Bootstrap 4. Working knowledge of PHP 8, JavaScript, Tailwind CSS, SQL, ACF and SCSS. Good understanding of DOM, JavaScript DOM manipulation, AJAX and other Js Libraries. Proficient in Git, debugging tools, and cross-browser compatibility best practices. Knowledge of SEO principles, website management, analytics, design, and adherence to best practices Awareness of current web design trends and techniques Strong attention to detail with creativity in analytical thinking and problem-solving Effective team player with excellent verbal and written communication skills Strong troubleshooting skills with a proactive approach to resolving issues My journey in Sapaad has been a blast. I enjoy the working environment, company culture, and meeting so many people across the globe that work together towards excellence. We are given a great deal of trust and opportunities by our company. With Sapaad, I know that every challenge is just a stepping stone to my full potential. Ekaterine Ryndina Project Lead Sapaad has allowed me to meet interesting people of different backgrounds from around the world, work on an exciting product, and grow immensely along the way. Sapaad is not just a great place to work, it s a place to grow your career and take ownership of what you want to achieve. Anirudh Thandu Sales

WHO WE ARE Sapaad is a global leader in all-in-one unified commerce platforms, dedicated to delivering world-class software solutions. Its flagship product, Sapaad, has seen tremendous success in the last decade, with thousands of customers worldwide, and many more signing on. Driven by a team of passionate developers and designers, Sapaad is constantly innovating, introducing [ ] Associate Systems Engineer - Sapaad Sapaad is a global leader in all-in-one unified commerce platforms, dedicated to delivering world-class software solutions. Its flagship product, Sapaad, has seen tremendous success in the last decade, with thousands of customers worldwide, and many more signing on. Driven by a team of passionate developers and designers, Sapaad is constantly innovating, introducing cutting-edge features that reshape the industry. Headquartered in Singapore, with offices across five countries, Sapaad is backed by technology veterans with deep expertise in web, mobility, and e-commerce, making it a key player in the tech landscape. Sapaad Software Private Limited is seeking passionate and reliable Associate Systems Engineers to join our Application Health and Monitoring team. If you thrive in a fast-paced environment and want to be a part of a world-class team maintaining global software systems, this role is for you. You will collaborate with engineers and developers across various layers of applications and infrastructure, ensuring high availability and performance of our suite of solutions. This is your chance to be a part of an established, global, and rapidly growing SaaS company that is shaping the future of software systems. KEY RESPONSIBILITIES Design, deploy, and manage scalable, secure, and cost-effective infrastructure on AWS. Hands-on experience with AWS services including EC2, S3, IAM, VPC, RDS, Lambda, EBS, CloudWatch, WAF and API Gateway Familiar with ECS/EKS, CloudFormation and CloudTrail. Ensure high availability, autoscaling, performance monitoring, and cost optimization across environments. Implement security best practices across infrastructure, applications, and APIs. Manage IAM roles and policies, enforce least privilege access and regularly audit permissions. Configure security groups, NACLs and VPC flow logs to control and monitor traffic. Manage Cloudflare for DNS management, global CDN, SSL termination, bot protection and DDoS mitigation. Conduct regular vulnerability assessments, patching, and security group audits. Manage WAF for protection on APIs and web applications. Perform log analysis and implement monitoring tools to ensure application health. Troubleshoot production issues and provide on-call support. Creating dashboards and setting SLIs/SLOs/SLAs. Defining and managing alerts and thresholds for proactive detection. Administer Postgres and Redis databases, including upgrades, backups, and Participate in rotating schedules and perform monthly maintenance activities Lead incident response efforts and implement preventive actions to reduce MTTR. Familiarity with incident response tools like PagerDuty or Opsgenie. Ensure clear postmortem documentation and RCA timelines. Work closely with development teams to optimize application infrastructure. Manage incidents, minimize downtime, and provide escalation support as required. Maintain detailed technical documentation, procedures, and guides. Actively participate in R&D to improve systems and processes. KEY SKILLS & EXPERTISE Experience with IaaS and PaaS cloud platforms (AWS, Azure, Heroku). Expertise in monitoring tools and log analysis (AWS CloudWatch, DataDog, Logtail). Familiarity with DevOps concepts, including Docker and Kubernetes. Strong troubleshooting and problem-solving abilities. Excellent time management and communication skills. Proactive ownership and a willingness to learn new skills. PREFERRED QUALIFICATIONS Certifications in AWS or other cloud platforms. Familiarity with security best practices and compliance requirements. Experience with CI/CD pipelines. Scripting skills in Python, Ruby, or Shell. Educational Qualification: B.Tech/BE/M.Sc in Computer Science. My journey in Sapaad has been a blast. I enjoy the working environment, company culture, and meeting so many people across the globe that work together towards excellence. We are given a great deal of trust and opportunities by our company. With Sapaad, I know that every challenge is just a stepping stone to my full potential. Sapaad has allowed me to meet interesting people of different backgrounds from around the world, work on an exciting product, and grow immensely along the way. Sapaad is not just a great place to work, it s a place to grow your career and take ownership of what you want to achieve. If this sounds like the right place for you, we d love to hear from you.