Job Description

Job Summary: We are seeking a highly skilled SAP SM (Service Management) Consultant with expertise in SAP HANA to support and enhance our SAP Service Management processes. The ideal candidate should have hands-on experience in SAP SM module configurations, integrations with S/4HANA, and end-to-end service management processes . Key Responsibilities: SAP SM Implementation Support: Configure, customize, and enhance SAP SM functionalities in an S/4HANA environment. Business Process Analysis: Work closely with business stakeholders to analyze service processes and recommend best practices. Integration with SAP Modules: Collaborate with SD, MM, PM, and FI/CO teams for seamless integration. Incident Change Management: Troubleshoot issues, provide resolutions, and implement process improvements. Enhancements Upgrades: Work on system upgrades, migration to HANA, and deployment of new features. User Training Documentation: Conduct end-user training and prepare functional documentation. Required Skills Qualifications: Experience: Minimum 5+ years in SAP SM with hands-on exposure to SAP HANA/S/4HANA. Technical Expertise: Strong understanding of Service Order Management, Warranty Claims, Service Contracts, and Repair Processing. Integration Knowledge: Good knowledge of SD, MM, PM, and CS modules. SAP HANA Experience: Experience in SAP S/4HANA migration or implementation is preferred. Analytical Problem-Solving Skills: Ability to troubleshoot issues and optimize business processes. Communication: Strong verbal and written communication skills for stakeholder management. Preferred Skills (Nice to Have): Experience with Fiori/UI5 apps related to SAP SM. Knowledge of ABAP debugging and BAPI enhancements. Experience in SAP Cloud Platform (BTP) integrations. Certification in SAP S/4HANA Service Management is a plus.