Job Description

Position will be as Asst.Manager /Dy .Manager Experience 6 to 10 years CTC -As per Industry Norms This role will work independently and in collaboration with the SAP Functional Leads and full-time employees across the organization to provide SAP support within the specific functional domain. Minimum 6 to 8 years of hands-on experience, in functional design, full-cycle implementations, or application support in SAP Financial modules, namely PP, PM, SD, QA, MM. Hands on experience in creation of Bill of Material, Routing, Work Centre, Production Version. Creation of alternate BOM, alternate Item. Updations in existing BOM, Routing etc.. Implementation of Quality Parameters to In-word and out-ward material. Support to MM / SD team in day-to-day activities. Should have Involved in 1 to 2 full-cycle implementations (SAP S4 HANA). Perform high-level functional analysis of incidents and propose solutions in collaboration with the business analysts of first level support. Providing Superusers training and support. Managing any technical issues related to connection, access etc required for reporting by itself or with the respective team. Participating on any testing as required by HO Support development. Assist in the development of user training materials and delivery prior to UAT. Support test planning and conduct UAT testing Develop the production support process, and the related reporting/query solutions Support & manage the process of manual data updates to the user maintained for testing and in production Provide production support including problem ticket resolution, and monitor daily, weekly, and monthly activities. Partner with external / internal teams to develop solutions to users issues, understand customer needs, develop business requirements, issue trouble tickets to ME and communicate solution to user(s). Deliver presentations and drive business changes Support the deployment of SAP By Design features in response to business needs Participate in projects or lead IT implementation projects following a project management approach Cooperate with team members to solve support problems Support the team in resolving most complex requests or escalations (from business users) Prepare training documentation and provide training Provide standardization and consistency across environments - Process mapping and documentation Hardware / Networking Support. Should be able to handle Hardware / Network issues independently. Ticket raising in case of failure of any Hardware and getting the issues resolved. Support in industrial automation hardware / software such as PYROPS, Smart QR, CLMS etc. Handling Lease Line issues, Wi-Fi related issues and setup of WI-FI for new set of users etc. Take cere of day-to-day issues raised by user team related to CCTV Network and any other hardware / desktop software, Printers. Take care of internal EPABx System and user resolution.