Job Description

Who we are About Stripe Stripe is a financial infrastructure platform for businesses Millions of companies from the worlds largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career About The Team Did you know that only around 4% of the worlds GDP comes from internet commerceAt Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity While the promise of a global online economy is palpable, it doesnt come without significant risk Each day, bad actors disrupt the trust and safety of the internet and increase the barrier of entry for online businesses The Financial Crimes team ensures that our platform remains safe, that prohibited parties are not allowed to utilize our services, and that we identify bad actors engaging in money laundering or other financial crimes Stripe is now looking for a leader to join its Financial Crimes Operations team This role is directly responsible for growing and coaching financial crimes investigations teams across in Sanctions and will help Stripe detect and mitigate financial crimes risks What youll do As Stripes user base and global footprint grows dramatically, we are looking for passionate people and operations to help build teams in our new Stripe Delivery Center, a centralized operational hub of Stripes in Bangalore We are looking for someone who is passionate about fighting financial crime, preferably within e-commerce or payments, and who possesses a deep understanding of AML and Sanctions risk mitigation techniques This person will cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals Stripe is both a technology company and a financial services company, and you will need to be comfortable straddling both of those worlds every day The right person for the role will enjoy dealing with that puzzle, seeking creative solutions and moving quickly, often in the face of ambiguity You will have a strong operations mindset, be passionate about people management, drive strong quality standards, and have deep expertise in financial crimes investigations and research techniques Responsibilities Recruit, manage, coach, and develop a new team of in-office Financial Crimes Operations Associates Guide your team in completing financial crimes investigations, inclusive of reviewing individual Stripe accounts and large amounts of transactional data Support your team with investigating accounts to identify money laundering, terrorism financing, and/or sanctions risks Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact Build a great culture and ensure team members are happy, effective, and growing in their career Set clear goals and direction, and provide regular feedback on team membersperformance Be data-driven in your analysis of performance, and in your decision making Transmit and foster our values, serving as a beacon of Stripes user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment Who you are We're looking for someone who meets the minimum requirements to be considered for the role If you meet these requirements, you are encouraged to apply The preferred qualifications are a bonus, not a requirement Minimum Requirements At least 5+ years of direct people management experience Experience with payments, risk, compliance, and/or financial services industry operations Expertise in AML, Sanctions or Due Diligence regulations and best practices Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives Excellent written and verbal communication skills in English An ability to partner effectively with internal globally distributed stakeholders Strong operational background including new process launches and service delivery Passion for process improvement and innovation Preferred Qualifications Familiarity with the financial crime technology stack (including watchlist management systems, case management tooling, transaction monitoring and screening) Experience in building and scaling new teams from zero Experience operating in a high growth technology company In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users This expectation may vary depending on role, team and location For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible Pay and benefits Stripe does not yet include pay ranges in job postings in every country Stripe strongly values pay transparency and is working toward pay transparency globally