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Salesforce Functional Consultant

Salesforce Functional Consultant

Serendipity Corporate Services

15 - 20 years

|

40 - 50 Lacs

Posted:3 hours ago| Platform:

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Skills Required

salesforce case management omni-channel service cloud salesforce functional consultant process builder validation rules flow

Work Mode

Work from Office

Job Type

Full Time

Job Description

15+ years of experience as a Salesforce Consultant, Functional Analyst, Business Analyst, or similar role.
Proven experience delivering end-to-end Service Cloud implementations across diverse industries.
Strong hands-on expertise with Service Cloud features: Case Management, Omni-Channel, Knowledge, Entitlements, CTI/Telephony, Service Console, etc.
Salesforce certifications such as Administrator, Service Cloud Consultant, or related credentials are highly desirable.
Experience creating functional documentation including service process flows and wireframes.

Technical Skills

Deep understanding of Salesforce Service Cloud capabilities, configuration options, and declarative tools.
Experience with business process mapping, workflow optimization, and service operations design.
Hands-on experience with Salesforce declarative tools such as Flow, Process Builder, and Validation Rules.
Familiarity with integrations (e.g., MuleSoft) and third-party AppExchange service apps (CTI, chat, knowledge tools)

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