Salesforce Consultant - Administration

Job Description

Role: Consultant – Salesforce Administration Experience: 8 years Location: Hyderabad ROLES & RESPONSIBILITIES  Trusted Sales Force Consultant who will develop and manage Sales Force in alignment with the corporate goals  System Configuration: o Configure and customize Salesforce to meet business needs. o Create and maintain custom fields, objects, and workflows. o Develop and maintain reports and dashboards.  User Management: o Create, manage, and maintain user accounts, profiles, and roles. o Grant and revoke access to different parts of the system. o Manage user licenses and ensure efficient usage.  Data Management: o Ensure data accuracy, integrity, and consistency. o Perform data imports, exports, and cleanups. o Manage data storage and archiving.  Security Management: o Implement and maintain security settings and access controls. o Ensure compliance with security policies and regulations.  Training and Support: o Provide training and support to users on how to use Salesforce. o Address user issues and troubleshoot problems.  Collaboration: o Work with stakeholders to understand business requirements and translate them into Salesforce solutions. o Collaborate with other teams, such as Operations, IT, Sales and Marketing to ensure smooth Salesforce implementation and usage.  Staying Updated: o Keep abreast of new Salesforce features, updates, and best practices. o Proactively identify opportunities to improve Salesforce usage and effectiveness.  Works with leadership team to establish the Sales Force Strategic Plan, project/program roadmap and budget to achieve the goals of the organization  Develops processes to proactively evaluate and modify plans based on new opportunities or changes to the operating model to ensure continuous alignment of priorities, resource utilization and funding  Actively monitor and improve day to day performance of Sales force platform & applications to ensure high availability and minimize business disruption  Supervises the processes to ensure Data Quality, Data Governance, Data Security and Data Privacy  Develops and maintains an enterprise-wide business recovery plan to ensure timely and effective restoration of Salesforce services  Partner with HR to ensure appropriate training programs for the organization are in place to attract, retain and develop key personnel required to support the portfolio of technology and services  Delivers within approved operating budget  Ensure companywide end user training, communications, help desk  Ensures communication and continuous engagement of the partners, investors, and stakeholders about the sales force technology strategy  Ensures availability of the right data to enable data driven decision making across the business units  May perform other duties as assigned by management SKILLS AND KNOWLEDGE  Expertise in cultivating and managing relationships with sales force technology vendors, suppliers, and external partners  Proven experience in vendor selection, contract negotiation, and overseeing service-level agreements to ensure access to essential technology resources and support  Strong grasp of risk management principles, with the ability to identify, assess, and mitigate technology-related risks effectively  In-depth knowledge of current technology trends and their evolution, with the ability to leverage this understanding for strategic advantage  Comprehensive understanding of business planning processes and their integration with technology initiatives  Proficient in conducting technological analyses and research to inform decision-making  Exceptional communication skills, with the ability to convey complex information clearly and effectively  Excellent team collaboration and organizational skills, ensuring effective project execution  Outstanding problem-solving abilities, with a focus on innovative solutions  Deep appreciation for data-driven decision-making and its impact on business outcomes JOB REQUIREMENTS  Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field or Master’s degree or MBA is preferred and 8-10 years related experience.  Proven experience as a Consultant – Sales Force Administration role in Enterprise or Product organizations Show more Show less