Salesforce Business/ System Analyst

As a Senior Business/System Analyst at our leading technology company in the US, you will play a crucial role in driving requirements gathering and process optimization for a Salesforce CPQ to Revenue Cloud transition project. Your main focus will be on discovering, documenting, and mapping existing and target quotes configuration processes, identifying AI-driven improvements, and ensuring that the RCA solution aligns with business needs. **Responsibilities:** - Lead workshops, interviews, and benchmarking sessions with business stakeholders to gather and document current CPQ processes and future RCA requirements. - Analyze end-to-end business processes for quotes management to identify gaps, inefficiencies, and opportunities for automation, AI integration, and enhancements. - Translate business needs into detailed functional and technical requirements, including user stories, process flows, use cases, and data mappings. - Collaborate with architects, developers, and AI SMEs to ensure alignment of requirements with RCA capabilities like Flow Designer and Agentforce. - Support solution design by validating requirements against business objectives and facilitating iterative feedback. - Identify risks in process transitions and provide recommendations for mitigations to ensure a seamless migration. - Work with cross-functional teams to benchmark CPQ implementations and design optimized RCA workflows. - Provide senior-level insights on process improvements, leveraging generative AI for acceleration in requirements refinement. - Document and maintain requirements artifacts for traceability throughout the project lifecycle. - Act as a bridge between US-based stakeholders and global delivery teams. **Qualifications:** - 8+ years of experience as a Business or System Analyst in technology/software environments, with at least 4 years focused on Salesforce projects. - Strong familiarity with Salesforce CPQ concepts and revenue management; experience with RCA is a significant advantage. - Expertise in analytical tools, process modeling (e.g., BPMN, UML), and requirements management software (e.g., Jira, Confluence). - Proven ability to identify AI opportunities for process automation and optimization. - Excellent communication, facilitation, and stakeholder management skills, especially with senior executives. - Experience in Agile methodologies and working in distributed teams. - Bachelor's degree in Business, IT, or related field; certifications like CBAP or Salesforce Business Analyst are preferred.,