Salesforce Business Analyst with FSL

Job Description

Notice Period: Immediate iSource Services is hiring for one of their client for the position of Salesforce Business Analyst with FSL. About the Role - We are looking for a Salesforce Business Analyst with 3-5 years of relevant experience in Field Service Lightning (FSL) to join our team. In this role, you will work closely with business stakeholders to analyze requirements, design solutions, and drive successful Salesforce FSL implementations, ensuring alignment with field service operations. Key Responsibilities: Analyze business requirements and translate them into Salesforce FSL solutions. Configure and implement Field Service Lightning to optimize field service operations. Collaborate with stakeholders to define requirements, develop process flows, and provide recommendations for system improvements. Develop user stories, test cases, and support functional testing. Provide end-user training, documentation, and ongoing support. Stay updated with Salesforce FSL features and best practices to continuously improve solutions. Requirements: 3-5 years of experience as a Salesforce Business Analyst, with hands-on expertise in FSL. Strong understanding of Salesforce Service Cloud and FSL capabilities Excellent analytical, communication, and problem-solving skills. Proven experience in gathering requirements, creating documentation, and configuring Salesforce. Ability to work in an Agile environment. Salesforce certifications (Admin, FSL, or equivalent) are a plus.