Salesforce Analyst

Job Description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: Are passionate about client success. Enjoy collaborating with others. Strive to exceed expectations. Move boldly in the quest for superior and best in market solutions. Job Description: Join Pitney Bowes as a Salesforce Analyst Years of experience: 6 + years Job Location - Pune Impact Pitn ey Bowes is seeking a Salesforce.com System Analyst with strong operation s , troubleshooting, and technical skills to help support , maintain , and enhance our Salesforce.com ecosystem . As an IT System Analyst, you will be part of our core Salesforce.com team that supports and maintains critical enterprise applications. You will be involved in ensuring the availability and performance of the application and integrations to other systems . You will have access to various monitoring and troubleshooting tools that you will us e to investigat e and resolve issues. You will also be responsible for doing r oot c ause a nalysis and take necessary c orrective a ctions to prevent reoccurrence of issues. As an IT System Analyst, you will be a person who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction. The job : Use monitoring tools to identify issues proactively; investigate and help resolve before they impact end users Improve reliability, quality, and operability of our Salesforce.com ecosystem R un the production environment with highest availability by effective monitoring and taking a holistic view of system health Resolve end user issues with in service level agreements and maintain agreed upon s atisfaction ratings I dentify support trends that might warrant system changes, communication or education Participate in outage management activities including outage status communication, problem detection, resolution and root cause analysis Document tribal knowledge and help create/ maintain our knowledge base Participate in system design consulting, platform management, and capacity planning. Coordinate and collaborate with other IT teams as needed to maintain system stability Provid e On-Call Support and Issue Resolution Develop solutions to resolve defects and position the platform for the future Perform Salesforce.com deployment s through our DevOps tool and manual steps Adopt the toolset and processes in place for s upport, delivery, and release activities ; c ollaborate to identify and implement improvement s Comply with audit requirements Must have : Salesforce .com Certified Administrator Excellent communication and collaboration skills Analytical mindset and p roblem-solving aptitude Time management and planning skills Good to have: Salesforce .com Certified Advanced Administrator Salesforce .com development experience Qualifications Work Experience: Degree in Business Administration, Computer Engineering or similar work experience 3 + years in an analyst role 3 + years experience with Salesforce.com About Pitney Bowes Pitney Bowes ( NYSE:PBI ) is a global technology company providing commerce solutions that power billions of transactions. Clients around the world, including 90 percent of the Fortune 500, rely on the accuracy and precision delivered by Pitney Bowes solutions, analytics, and APIs in the areas of ecommerce fulfillment, shipping and returns; cross-border ecommerce; office mailing and shipping; presort services; and financing. For 100 years Pitney Bowes has been innovating and delivering technologies that remove the complexity of getting commerce transactions precisely right. For additional information visit Pitney Bowes at https://www.pitneybowes.com/in . Only Talent Matters at Pitney Bowes Pitney Bowes is an equal opportunity workplace. To remove unconscious biases from our hiring process, we encourage Blind Applications from candidates applying for jobs at Pitney Bowes. This means that details such as gender, caste, religion, nationality, and age are omitted from applications. And candidates can choose to reveal only their first or last name on the application. Watch the video here: https: / / www.youtube.com / watchv=dNB-K5KFU78 Watch the videos below for more information about Life at Pitney Bowes: Who we are Pitney Bowes All Stars Pitney Bowes named a Great Place to Work Pitney Bowes Gratitude Video Pitney Bowes COVID Care We will: Provide the will: opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally ( P B Live Well ) Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace. All interested individuals must apply online.