Job Description

Job Title: Salesforce Administrator Reports To: Head of Revenue Operations This is a proactive, hands-on role requiring ownership, strong management skills, and a Salesforce-centric focus. As a Salesforce Administrator, you will ensure Salesforce remains a comprehensive sales tool, supporting daily operations and continuous improvement. You will work closely with teams across the business, ensuring that Sales Cloud and CPQ (Configure, Price, Quote) deliver maximum value. Your role will focus on user management, configuration, automation, and data integrity, while also improving reporting and streamlining processes within the Go to Market Team. Key Responsibilities: User & Licence Management Manage user setup, deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules. Ensure security settings align with best practices and company policies. Provide end-user support, resolving queries and handling user support tickets. Salesforce Configuration & Maintenance Recommend and administer configuration changes, including: Flows, assignment rules, approval processes Fields, page layouts, record types, dynamic layouts Apps, actions, custom settings, mobile administration Dashboards and reports Build and manage automations using Flows to improve efficiency. Manage sandbox testing environments and deployments. Conduct regular system maintenance (Security Reviews, Release Updates, Health Check, Optimiser). Sales Cloud & CPQ Support Support and enhance Sales Cloud and CPQ, ensuring they meet business needs. Identify and implement improvements to Salesforce processes related to sales operations and quoting. Provide recommendations on data structuring and reporting to optimise business insights. Improve reporting capabilities, generate bespoke data for projects, and design new workflows. Data Management & Process Documentation Maintain data integrity, implementing deduplication, validation rules, and automation. Conduct regular audits to ensure data quality and compliance. Document system configurations, processes, and workflows for internal use. User Training & Adoption Onboard new users and provide ongoing training to end users to improve system adoption. Develop user guides, training materials, and best practice documentation. Monitor and improve user engagement with Salesforce tools and features. Technical Support & Integrations Support integrations with third-party applications (e.g., DocuSign, Conga, Mailchimp). Work with developers and external consultants for advanced configurations and troubleshooting. What You Will Need Qualifications & Background Required: Certified Salesforce Administrator. 2+ years hands-on experience as a Salesforce Administrator, with expertise in Sales Cloud and CPQ. Strong Salesforce product knowledge, particularly in user management, configuration, and automation. Desirable: Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder). Experience working with integrated applications. Key Skills & Competencies Required: Self-starter, highly organised, and able to manage multiple tasks simultaneously. Strong problem-solving skills and attention to detail. Excellent customer focus, ensuring Salesforce meets user needs. Ability to build strong relationships across multidisciplinary teams, both virtually and in person. Strong presentation, reporting, and research skills. Good Microsoft Office skills, particularly Excel. Familiarity with relational databases and CRM (Customer Relationship Management) systems is an advantage. Desirable: Curious, creative, and dynamic able to think outside the box and challenge the norm. Demonstrates continued personal and professional development. Active participation in the Salesforce community.