Salesforce Administrator

Job Description

Tasks and Duties ● Manage Salesforce users, public groups, profiles, permission sets, and other administrative responsibilities ● Work with business partners to develop reports and dashboards ● Provide end-user support through support tickets, training, and documentation ● Perform testing of system enhancements within a test environment and other quality assurance tasks ● Work with Subject Matter Expert(s), Business Analyst(s) and/or Project Lead(s) to validate, understand, design and implement solutions that satisfy requirements in Salesforce ● Design and develop robust Salesforce solutions, leveraging Salesforce declarative (Creating Fields, Objects, Actions, Sharing Rules, Profiles, Permission sets, Processes, Flows, Workflows, Validation Rules etc.), or programmatic tools to support quote templates, email templates, SF UI related items, etc (Visualforce, Lightning, HTML/CSS) Keep up-to-date with the latest features and develop an understanding on how to technically enable and implement these features across all tools listed above ● Maintain and configure managed packages to support business needs and manage integrations ● Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs ● Develop an understanding of business processes and how they interact with our product & Salesforce-related application ecosystem, Inc. This document is proprietary and confidential. ● Write and translate user stories or business requirements into systematic solutions across all the tools listed above ● Manage day-to-day admin requests from the Sales, Marketing & Customer Success teams ● Manage monthly data inserts and ad hoc bulk load requests ● Follow best practices and recommend solutions to stakeholders ● Participate in daily stand-ups talking through challenges, sprint review demonstrating configured or developed solution and backlog grooming ceremonies ● Work with tools such as Confluence, Jira and Asana to systematically manage work and project communication ● Will be required to configure and troubleshoot aspects of Salesforce CPQ like Advanced Approvals, Products Rules, Price Rules, Quote Template as the Revenue Systems supporting the entire lead to cash space Experience and Qualifications ● Bachelor’s degree in computer science or equivalent ● Ample knowledge of Salesforce core functionality and limitations ● Experience working with SOQL, Visualforce, and Lightning components Show more Show less