Sales Training Officer

Job Description

Youll be our: Sales trainer youll be based at: Bangalore Office youll be Aligned with: Sales Training Manager you’ll be A member of: Talent Development What will I be doing at Ather? Conduct New Hire Training for Sales & CRE’s for both Company owned and Retail Partners Design the modules for and conduct short-burst refresher training for Relationship Managers in the Customer Service team, at regular intervals Improve customer-satisfaction ratings by providing training on business communication and thereby ensuring an increase in the Net Promoter scores Provide need-based training post listening to calls and identifying the areas of opportunity Continuously review training material and update obsolete concepts and processes Participate in team huddles and provide communication updates Responsible for building relationships and understanding the training needs of the Customer Service team and any other team as and when the need arises Collaborate with the Customer Service Quality team to obtain training needs. Conduct training needs analysis. Indulge in calibration process with the quality team Provide immediate feedback/ coaching for the agent on the audited call Share and update the teams regarding new process and policy changes through the creation of relevant training modules Create an OJT training plan to keep the team motivated and improve performance Support the hiring of CSEs & RMs Run customer engagement initiatives within Customer service and sales in collaboration with the CX teams What kind of experience & skills do I need for this role? 2-4 years of experience in sales for automobile dealers or OEM At least 18 months of experience in classroom training delivery Excellent English & Tamil communication, presentation, and facilitation skills Knowledge of tools such as LMS, Google suite, authoring tools for content creation Some attributes that you bring to this role? Highly organized, detail-oriented, patient & action-oriented Strong skills in relationship building and interacting with people An ability to pursue goals, take action, and multitask changing priorities