Sales Team Leader

Job Title: Team Leader
Department: UK Outbound Sales / Lead Generation
Shift Timing: 2:30 PM – 11:30 PM (UK Shift)
Location: (Add your location)
Experience Required: 1–3 years (Minimum 1 year as TL in Outbound/International Process preferred)
Key Responsibilities

• Lead and manage a team of 12–15 agents in the UK outbound sales process.
• Drive the team to achieve daily, weekly, and monthly sales and lead targets.
• Ensure agents are closing sales effectively and following proper pitch flow.
• Guide agents on how to collect and verify customer payment details securely (as per company policy & compliance).
• Monitor calls to ensure quality, compliance, and accurate payment information handling.
• Provide coaching, mentoring, and performance feedback to improve conversion rates.
• Maintain floor discipline, attendance, shrinkage control, and real-time monitoring.
• Prepare performance, conversion, and attendance reports.
• Conduct regular training sessions for sales techniques, objection handling, and secure payment handling.
• Handle escalations and support agents with high-value closures.
• Motivate the team and maintain a high-energy sales environment.

Required Skills & Qualifications

• Experience in UK Outbound or International Sales calling process.
• Strong ability to close deals and train agents on closing techniques.
• Knowledge of payment collection processes, verifying details, and maintaining customer trust.
• Excellent spoken and written English communication.
• Strong team management and leadership skills.
• Target-driven with strong sales orientation.
• Proficient in MS Excel, reporting, and data analysis.
• Good problem-solving and decision-making abilities.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment
• Paid sick time

Work Location: In person